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Home » Kerio User Forums » Kerio Operator » Call pickup via BLF button on Cisco SPA504G (Can I use an extension line button as call pickup when call comes in?)
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Philipp14

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I configured some BLF buttons for direct access to internal extensions (in the Cisco template in Operator), works great.

It is a small office, and people are underway frequently, so call pickup (*8) is a highly appreciated feature.
Use case:
Incoming call to ext 17, and I know the callee is not in the office.
I see the BLF button of line 17 flashing red.
I want to quickly pick that call, and intuitively I press the flashing button.

With the usual BLF button, this creates a new call to ext. 17, which is busy (because of the incoming call) --> it ends in a mess, and the incoming call has probably ended until we have cleared it up. :-/

--> Question: Is there a way to program such a dual-function BLF/pickup button on a Cisco phone?
I know that I can just put *8 or **17 on another BLF button. But I think it would be much more intuitive to have that functionality on the respective line button. And, it would save one of these reare buttons. (I think, it does not break any functionality, since I would probably not call 17 if 17 already has a call coming in.)

Any ideas?

[Updated on: Mon, 11 July 2016 11:15]

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Filip Jenicek (Kerio)

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If you have used the prepared $blf array in the SPA template, then it should work just as you described.
You'll need to uncomment the last three lines (remove "<_at_>//") to enable directed call pickup.

<flat-profile>

<!-- Phone model: {$model} -->
@// Phone line buttons with BLF functionality configuration
@// mac    - HW address of the phone
@// button - phone button to configure (2, 3,... 12)
@// label  - label
@// ext    - extension or parking position to monitor (10, *501, ...)
@//
@// Please uncomment the following lines by removing '//' and modify them.
@
@ $blfs = array(
@//   array("mac" => "e8b74816172a", "button" => 2, "label" => "John",    "ext" => "11"),
@//   array("mac" => "e8b74816172a", "button" => 3, "label" => "Doe",     "ext" => "12"),
@//   array("mac" => "e8b74816172a", "button" => 4, "label" => "Parking", "ext" => "*501"),
@ );

@// To enable call pickup and one-touch transfers, uncomment the following options
@// <Attendant_Console_Call_Pickup_Code>**#</Attendant_Console_Call_Pickup_Code>
@// <BXfer_To_Starcode_Enable>Yes</BXfer_To_Starcode_Enable>
@// <BXfer_On_Speed_Dial_Enable>Yes</BXfer_On_Speed_Dial_Enable>

The button of the SPA should be configured with "fnc=blf+sd+cp;sub=17<_at_>$PROXY". If you press the blf button while the target extension is ringing(blinking), the phone will actually dial **17.
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Philipp14

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Ahhh, yes!! And works great! Smile
Should have read a few lines below before asking.
Thanks again!
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