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acq@ghi-dc.org

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Dear all,

I have encountered a problem with the incoming mail filter in the administration console. For a co-worker who had been out of office I had setup a re-direct, i.e. all emails where redirected to another account. The redirect worked fine until someone sent an email to one of our internal mailing lists (hosted on the same Kerio Connect server). This mailing list also includes the email address of the co-worker who was Out of Office. What unfortunately happened was that nobody on that mailing list received the email. The only person who received the email was the person which received the redirected emails from the co-worker.
The same thing was happening when some was sending an email to a couple of people adding their addresses individually (including the redirected email address). Nobody received the email except the person to which the emails were redirected.

I have 2 workarounds for this issue. One would be to setup incoming filters inside an email account the other one is removing the address from the mailing list (and re-adding it later). However, there is no work around for an email which had been sent to multiple individual recipients.

During the rule set up I was also not able to use 'To' as a condition. The rule would only work when I used the 'Recipient' condition.

I would be grateful for every piece of advice. Thanks.
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j.a.duke

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Why didn't you just set up a forward in the account proper?

I'd think it would be more reliable and not suffer from the problems you describe.

Cheers,
Jon
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acq@ghi-dc.org

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That is what I ended up doing (and it worked as expected).
However, not every user wants to understand how filters work and I do not always have access to a users account. In cases like this I thought this would be the proper tool to use.
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clan

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I am bit surprised that the mails didn't go to the other recipients. Even if redirect is not optimal in this case, it should still only have redirected mails to the one recipient.
Or did I miss something?
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Pavel Dobry (Kerio)

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clan wrote on Tue, 19 July 2016 13:35
I am bit surprised that the mails didn't go to the other recipients. Even if redirect is not optimal in this case, it should still only have redirected mails to the one recipient.
Or did I miss something?


The rules are for filtering whole message, not just recipients. Ie. The action is always performed with a message.
The rule can have more complex condition which does not have to include recipient email address, eg. when subject is "test" then redirect to some user. "Redirect" action is redirect for whole message, it is not "replace recipient with another email address".

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Technical support: http://www.kerio.com/support
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acq@ghi-dc.org

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Thank you for the replies.

I understand that the 'Recipient' condition always targets the entire message not the recipient, i.e. a certain email address. Is this true for all conditions. Do they always target the entire message? Is it at all possible to target only a particular email account or address and not the entire message with server side filters?
My other question: Why does the 'To:' condition not work at all?
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Pavel Dobry (Kerio)

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"Recipient" means recipient email address from SMTP envelope. "To" is an email header. Email can be delivered to several recipient email addresses whereas To can be completely different.
That message had probably To header different from real recipient addresses in SMTP envelope.

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acq@ghi-dc.org

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Hi Pavel,

I had tested it with the actual address a couple of times and the rule did not work with 'To'.

Well, I can try it again, maybe I made a mistake, I can also check the server logs.

I am now wondering: can this kind of email forwarding be achieved with server filter rules or would you rather suggest setting it up inside a user account?

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