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Home » Kerio User Forums » Kerio Operator » SNOM M300 FW03.55 shown as unknown
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link611

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Hi there,

we made an update on our SNOM M300 Dect Base Stations and now Operator shows those stations as "SNOM (unknown)"

could you implement this?
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Vladimir Toncar (Kerio)

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The new firmware has probably changed some of the behavior we use to detect the model. We will check that. Meanwhile, you should be able to use the phones even if they are detected as the generic Snom.
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link611

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we can use the phones, but if i add a new extension to the phone, it does not appear in the base station. i have to manually add them over the webinterface.

provisioning of the main configuration is also not working.

[Updated on: Mon, 25 July 2016 11:22]

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Filip Jenicek (Kerio)

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Hi,

the 355 firmware is a beta firmware which should not be used in production environment. According to http://wiki.snom.com/M-series/Firmware it is not possible to downgrade the base station back to the stable version 324.

The release notes for 355 indicate that the firmware has known issues which may be related to what you're experiencing. I expect snom to resolve those before releasing the next stable version.

If you find a safe way to downgrade the device, then do it. Operator works fine with 324. Otherwise you'll need to stick to manual configuration until snom releases the next stable firmware.

Filip

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link611

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Hi there,

FW 355B21 has been released (no beta anymore), still shown as unknown in Kerio Operator.

Now you can have a look?
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Filip Jenicek (Kerio)

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Hi,

thank you for the update. The new firmware asks for a different configuration file. The phone used to fetch /snomM300/snomM300-{mac}.htm and now asks just for /snomM300-{mac}.htm.

We will add support for the new URL to Operator 2.5. An RC version should be out pretty soon.

Best,
Filip
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