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knamir

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hello, i've the following problem: when a user full the mail box, for every mail message kerio send a mail that say: CAUTION: The mailbox is full, email delivery disabled.

is it possible to avoid this alert for every mail?

thanks
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Bud Durland

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If I recall correctly, the RFC for SMTP pretty much requires an that an explanation be sent for every message that cannot be delivered or is being returned. You can configure kerio to send a warning message to a user when they are at 90% of their quota, so that they have a chance to do housekeeping or ask for more space. Are you taking advantage of that?
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Think Fixed

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The problem is that most users totally ignore the quota warnings and then act like it's a total surprise that this is why they aren't getting any emails, and why they can't send any.

Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
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ComputerBudda

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Seems to be a user training issue
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Think Fixed

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ComputerBudda wrote on Sun, 31 July 2016 18:31
Seems to be a user training issue


Yup Cool

Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
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Radek Sip (Kerio)

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knamir wrote on Fri, 29 July 2016 09:51

is it possible to avoid this alert for every mail?


Yes. Increase or disable the quota for the user. Or empty their mailbox. Smile

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knamir

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UPDATE: After these days of vacation, some users have received the warning messages. the problem is that some users have received more than 3000 warnings, but have not received 3000 new email. The problem seems to be occurring after updating to version 9.1 of kerio. Any ideas?
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Radek Sip (Kerio)

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Probably some loop in the autoreply rules (mail filters). In global server rules (WebAdmin -> Message Filters) or in users' rules (WebMail -> Settings -> Filters).

Or loop in forwarding between servers?

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knamir

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Maybe I understand where the problem is. When you send an email and the box is full, the first notice is delivered. But the email remains in the queue that periodically tries to send, then comes another message for every try. So long as the mail is queued or so long kerio tries to send alert (but can't because the mail box is full) the box is filled with 3,000 messages. I think it's a kerio bug at this point.
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Radek Sip (Kerio)

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The fix is planned to Kerio Connect 9.1.2, thank you for bug report.

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