Home » Kerio User Forums » Kerio Connect » Messages with read confirmations not staying confirmed (Kerio Web client users will confirm reading a message, but will ask again if opened a few minutes later)

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Currently running Kerio Connect 9.1.0 (1318) in a Windows AD environment. After the latest upgrade, it has been noticed that users of the Kerio web client (Windows terminal server 2008R2, Firefox browser) will receive an email that requests a confirmation of reading, they click the confirmation and the read receipt is sent. The confirm reading/close bar is closed, as it should be.

However, in a few minutes, if a user re-opens the previously read message, the confirm reading/close bar is back, and if confirm is clicked, it will send another read receipt.

I have only been able to reproduce this on internal emails, not on emails from outside the email domain. And, only with the Kerio web client (Firefox AND IE11), not the Kerio Outlook plug-in or Thunderbird.

EDIT: It should be noted the un-confirming of read emails impacts emails sent before the most current upgrade, in some cases months.

Anyone else seeing this?


[Updated on: Tue, 02 August 2016 21:42]

Pavel Dobry (Kerio)

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Thank you for letting us know. We will address this issue in next service release.
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