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mrralan

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Current Kerio version: 9.0.2
Phone in question: Samsung Galaxy S7 (activated 8/3/2016)

Since adding the user's email account to the phone, I'm receiving a huge amount of log events from the phone. I've checked around here for a solution, but I can't seem to find one. Anyone have an idea of this issue? Here is a sample of the log:

[05/Aug/2016 09:44:45] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:46] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:47] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:50] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:50] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:53] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:56] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:56] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:57] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:44:59] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:45:01] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:45:03] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:45:04] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:45:05] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
[05/Aug/2016 09:46:23] Ids.cpp: Folder ID "" is in incompatible format. [User: email address, Device: (, SAMSUNGSMG930V, Android-SAMSUNG-SM-G930V/101.60001), IP address: IP address]
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Vicky Tripp (Kerio)

Messages: 624

Karma: 81
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Hi Rich,

I would suggest raising a support ticket for this so that we in the support team can help. However if this is not possible you could try enabling 'ActiveSync Synchronization' in the debug log to see if that logging shows what folders are being accessed at the time this error comes up.

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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mrralan

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Thanks Vicky.

We fixed the problem by having the user remove and re-add their account. Once that was done, the log events stopped. Unfortunately, I do not know what the problem was, so I cannot comment on the ActiveSync events in the debug log.
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Vicky Tripp (Kerio)

Messages: 624

Karma: 81
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Hi Rich,

Not a problem, at least you got the problem resolved, but if you need any other help with this issue if it comes back send us in a support ticket Wink

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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