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rharrington

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The quota usage for one of our users is inconsistent and I am unsure how to correct it. I can conform that the user has 434 items and 114.8MB of usage although both Kerio Admin and Kerio Webmail are showing 1234 items and 462.3MB as shown in the attached images. Where could these 800 items and 347.5MB be hiding? It has been speculated that the missing items/space might be held within attachments in Calender events but that could not be confirmed. Does anyone know where I can look to figure this out? Do calender events count as items against the quota?

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[Updated on: Tue, 30 August 2016 13:55]

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Radek Sip (Kerio)

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"items" on server != "messages" in mail client
All items incl. contacts, events, notes and task are "items".

I guess user has many event with attachments, probably invitations and exceptions from them, contacts with photos... See the folders sizes (Contacts, Calendars...) in the mail store for given user. Also check all mail folders are synchronized to Apple Mail and there are no folders visible only in webmail.

Rarely the quota can be really wrong, e.g. after the crash of server or problems with storage - http://kb.kerio.com/942

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rharrington

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Turns out the calendar is what is using up all the space. Multiple calendar entries with over 10mb attachments each. What is the best way to automatically prune these out going forward? Or will this have to be done manually?
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