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Home » Kerio User Forums » Kerio Operator » Buttons for external calling (How to configure phone buttons to selcct an outside line)
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opsimex

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Hello! I am currently trying to setup Operator 2.4.8. We are moving from a Hybrid PBX system to Operator.

We have multiple locations and multiple Operators linked via VPN. Calling internally and between PBXes is not a problem.

We have multiple POTS (PSTN) lines and analog cards for external calls. So basically once I have setup the Operator and tested it, I merely unplug the POTS lines from the old system and into the new system.

The old system has a button assigned to each outside line, the same buttons are on every phone, specific to each PBX location of course. There are separate buttons for internal calls. When a user wants to place an outside call, they press the outside line they want to use or is available then dial the number. They do not use a prefix for an outside line. I would like to emulate that on the new system if at all possible.

I have no background in PBX systems and in reading the Operator manual plus using online searches I have worked through most of my configuration issues.

This one eludes me. And it is probably something painfully simple.

Thank you.
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Vladimir Toncar (Kerio)

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Hi, you can do the following:

- Have an empty prefix for outbound calls (empty prefix = no prefix)
- You can have multiple entries for the same (empty) prefix, the order of these entries influences the order in which the PBX tries the external interfaces
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opsimex

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Yes, I have empty prefixes already.

This does not get me a specific button to access specific outside line.
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Vladimir Toncar (Kerio)

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The external lines will be tried in the order in which you assign them to the outbound call route. If you need to select a specific POTS line, you need a dedicated prefix for it.
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Roy Batty

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Hello Vladimir,

My problem is similar, here's this, we have purchased Operator from a couple of days ago and everything work great except my choice of line that i would like to select, here is my config:

- Operator

- GrandStream GXW4108 Gateway converts SIP/RTP IP calls to traditional PSTN calls

- GXP2160 Phones.

- On GXP4108 6 of 8 port are populated

So with the GXP4108, we convert our old analog line from older Norstar system to be able to use them with Operator, and this work great.

we have follow instruction from your link at

http://kb.kerio.com/product/kerio-operator/gateways/configur ing-kerio-operator-and-grandstream-gxw-4104-4108-for-calls-o ver-analog-telephone-lines-1805.html


So on GXP2160 we have a possibilities of 6 line, for example, when we make call we select by example line 2, but system dont select line 2 on GXP4108 !

i don't figure out how to manage that, any help would be appreciated!

Regards,

-Roy
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Filip Jenicek (Kerio)

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Hi,

do you want to explicitly select which line to use on the GrandStream when dialing, or do you have a situation in which the first call uses the first line and the second call fails instead of selecting the second line?

Is Operator connected to GrandStream using a single SIP account?

Filip
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Roy Batty

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Hi Mr Filip,

First of all thanks for your reply!

When we want to make a call on our old norstar system, we need to select a line so yes when we need to call we need to select a line, we have 6 available analog line, so we want to make that 6 lines available to dial on each GXP2160 Phones.

for that, i don't figure out how to achieve this...

Thanks for your help!

Regards,

-Roy
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