Home » Kerio User Forums » Kerio Connect » Clear chat history (Clear the chat history inside the Kerio Connect webmailer)

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the new chat feature inside the Kerio Connect webmailer is a great feature.

However, I did not find a way to clear the chat history. Is there a way to do that?
Either via web interface or file system?

Thanks in advance!

[Updated on: Mon, 29 August 2016 08:43]

Carsten Maas (Kerio)

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This is currently not possible.

Carsten Maas
Senior Technical Marketing Engineer
Kerio Technologies

Kerio Deutschland youtube Channel

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Ah, okay. I see.

But is is planned?
Heather P

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Thanks for the feedback. We're looking into what are the most requested chat features and plan to keep enhancing it over time.

Heather Paunet
VP, Product


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This matter is nearly a year ago and I am wondering if there is any way at all to purge the chat history? Can we get an update on that matter please?


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I posted this exact issue as a bug about a year ago. I misunderstood the settings in the Administration Panel.

Since I have deselected "Enable XMPP Archiving" I assumed that chat history would not be retained. In fact, chat history cannot be turned off, regardless of the XMPP setting.

So Support offered me this unofficial work-around to delete the chat history:

1. Shut down the Kerio Connect Server software
2. Navigate to "%Program Files%\Kerio\MailServer\store\im\databases\" (I happen to be on a Windows Server)
3. Delete the "im-all" folder
4. Restart Kerio Connect

Apparently the "im-all" folder contains:
- all conversations from all domains
- user presence related data (online, offline, etc)

I have completed these steps on my server multiple times with no issues, but since this is not a supported process, take these steps at your own risk.

Ultimately I am disappointed that Kerio has not implemented the seemingly-obvious option to disable chat history.

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Will this option (deleting the history from web client) be finally available?
What is the reason that this basic function common for all chat systems is missing?
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