Home » Kerio User Forums » Kerio Connect » Incorrect usage statistics on old accounts? (What causes usage statistics to show incorrect data?)

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We are paring down users who have left the company to reclaim user slots. We asked the users to remove any email that they want to keep externally. We plan to shut down those accounts and delete the user folder. Some of our users have removed everything that they can see from Kerio Webmail. That is, nothing in Inbox, Sent, Trash, etc. Nothing in any server folders.

But if I look at usage statistics for some of these accounts, the accounts have some remaining items that use disk space.

What is the truth? Is Usage Statistics accurately reporting that something is there, but whatever is there is invisible to Webmail? Or is the user account really empty, and Usage Statistics is inaccurately reporting that something is there? Is there a way to figure out which is true?

I want to get rid of the accounts, but I don't want to delete useful information.

In a similar post titled "incorrect usage statistics", the suggestion was to remove the stats.usr file and start over collecting statistics. But that was for a situation in which the user was new and they wanted to start fresh. In this case, we are at the other end of the user's life cycle.

Does deleting the stats.usr file cause Kerio to recalculate the usage stats? If so, then the trick to delete the stats.usr file might work.

Or does deleting the stats.usr file cause Kerio to simply start over, but there might still be something on the disk that we can't see?


President, Expert Support Inc.

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