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brendondrew

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Hi,
I am having an issue with windows 10 mail app, and syncing with kerio connect. I am getting an error message from the app saying "This device does not meet the security requirements set by your email administrator." I am not sure why this would be happening because i have no policy's set.

any help would be great
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bfrawley

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I am having the same problem. Were you able to find a solution?
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freakinvibe

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In the debug log, switch on "ActiveSync Synchronization" to find the cause of the problem.

Dexion AG - The Blackberry Specialists in Switzerland
http://www.dexionag.ch
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bfrawley

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I tried that. The only thing I am pulling out of it is HTTP code: 449 Provisioning required, but I can't see what the specific problem is.

Here is the log:
[14/Nov/2016 11:13:27][20632] {activesync} ActiveSyncRequest::Initialize: URI query: User=SomeUser&DeviceId=1C25E311CDBBFE2D9F90198D4AD167A1& amp;DeviceType=WindowsMail&Cmd=Settings, User Agent: MSFT-WIN-3/10.0.14393, client IP address: xxx.xxx.xxx.120
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Initialize: Client: 1C25E311CDBBFE2D9F90198D4AD167A1 (12.0) from xxx.xxx.xxx.120:56082: User: SomeUser<_at_>contoso.com, Cmd: Settings, request:
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} 000000: 03016a00001245564857034f707469506c65782039303230000118590344 4c4c31303300015a0357696e646f77732031302e302e313433393300015b 03456e676c69736800011c01015d070101 |
[14/Nov/2016 11:13:28][20632] {activesync} 000000: ..j...EVHW.OptiPlex 9020...Y.DLL103..Z.Windows 10.0.14393..[.English.....]... |
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::LockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been locked
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncKeyDatabase::Load: device information loaded: deviceid=1C25E311CDBBFE2D9F90198D4AD167A1, user=SomeUser<_at_>contoso.com
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Execute: HTTP code: 449 Provisioning required
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::UnlockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been unlocked
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Initialize: URI query: User=SomeUser&DeviceId=1C25E311CDBBFE2D9F90198D4AD167A1& amp;DeviceType=WindowsMail&Cmd=Provision, User Agent: MSFT-WIN-3/10.0.14393, client IP address: xxx.xxx.xxx.120
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Initialize: Client: 1C25E311CDBBFE2D9F90198D4AD167A1 (12.0) from xxx.xxx.xxx.120:56082: User: SomeUser<_at_>contoso.com, Cmd: Provision, request:
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} 000000: 03016a00000e45464748034d532d4541532d50726f766973696f6e696e67 2d5742584d4c0001010101 |
[14/Nov/2016 11:13:28][20632] {activesync} 000000: ..j...EFGH.MS-EAS-Provisioning-WBXML..... |
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::LockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been locked
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncKeyDatabase::Load: device information loaded: deviceid=1C25E311CDBBFE2D9F90198D4AD167A1, user=SomeUser<_at_>contoso.com
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncProvision::SendPolicy: New security policy has been sent to the device 1C25E311CDBBFE2D9F90198D4AD167A1, user: SomeUser<_at_>contoso.com
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Execute: Client: 1C25E311CDBBFE2D9F90198D4AD167A1 (User: SomeUser<_at_>contoso.com) from xxx.xxx.xxx.120:56082: sending response...
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncKeyDatabase::Save: device information saved: device=1C25E311CDBBFE2D9F90198D4AD167A1, user=SomeUser<_at_>contoso.com
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Execute: Client: 1C25E311CDBBFE2D9F90198D4AD167A1 (User: SomeUser<_at_>contoso.com) from xxx.xxx.xxx.120:56082: response:
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} 000000: 03016a00000e454b03310001464748034d532d4541532d50726f76697369 6f6e696e672d5742584d4c000149033100014b033100014a4d4e03300001 4f0330000151033000015003300001530331000154033000015503300001 5603380001175803300001195a033000010101010101 |
[14/Nov/2016 11:13:28][20632] {activesync} 000000: ..j...EK.1..FGH.MS-EAS-Provisioning-WBXML..I.1..K.1..JMN.0.. O.0..Q.0..P.0..S.1..T.0..U.0..V.8...X.0...Z.0....... |
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Execute: HTTP code: 200, sent 112 bytes.
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::UnlockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been unlocked
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Initialize: URI query: User=SomeUser&DeviceId=1C25E311CDBBFE2D9F90198D4AD167A1& amp;DeviceType=WindowsMail&Cmd=FolderSync, User Agent: MSFT-WIN-3/10.0.14393, client IP address: xxx.xxx.xxx.120
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Initialize: Client: 1C25E311CDBBFE2D9F90198D4AD167A1 (12.0) from xxx.xxx.xxx.120:56082: User: SomeUser<_at_>contoso.com, Cmd: FolderSync, request:
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} 000000: 03016a00000756520330000101 |
[14/Nov/2016 11:13:28][20632] {activesync} 000000: ..j...VR.0... |
[14/Nov/2016 11:13:28][20632] {activesync} ------------------------------------------------------------ ---------------
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::LockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been locked
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncKeyDatabase::Load: device information loaded: deviceid=1C25E311CDBBFE2D9F90198D4AD167A1, user=SomeUser<_at_>contoso.com
[14/Nov/2016 11:13:28][20632] {activesync} ActiveSyncRequest::Execute: HTTP code: 449 Provisioning required
[14/Nov/2016 11:13:28][20632] {activesync} SyncKeyDatabaseFileLock::UnlockMd5: Database for device: md5: c7419a7c773994392bdc99fc47f561b8 has been unlocked
[14/Nov/2016 11:13:28][20632] {activesync} Sending 401 Unauthorized response.
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freakinvibe

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Hmm, I guees you need to open a support incident with Kerio and send them the logs.

I am using Outlook 2016 with ActiveSync and that works. I am not using the Windows Mail app.

[Updated on: Tue, 15 November 2016 18:05]


Dexion AG - The Blackberry Specialists in Switzerland
http://www.dexionag.ch
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