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flaufer

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Folks,

I'm seeing the following error in my debug log ever since I added the Kerio Anti Spam license.

Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE). Initialization failed.

and detailed debug says (config log):
[17/Sep/2016 10:41:43][3823] {kerioantispam} Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE). Initialization failed.
[17/Sep/2016 10:41:43][3821] {spam} Server: Kerio Anti-spam plugin cannot be initialized: Kerio Anti-spam plugin cannot be initialized: Initialization of Kerio Anti-spam failed.
[17/Sep/2016 10:41:43][3821] {kerioantispam} sendThread() is already stopped
[17/Sep/2016 10:41:44][3821] {kerioantispam} Kerio Anti-spam update attempt failed in 12624 ms.

There is definitely no firewall blocking any kind of outgoing traffic. DNS lookup is working fine.

Running Kerio Connect 9.1.1 build 1433 on CentOS release 6.8 (Final), x86_64.

So far, I'm out of ideas...

Cheers,
Felix

[Updated on: Wed, 21 September 2016 18:02]

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Carconnex

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i'm having the same events in my logging.

Kerio Anti-spam failed to get license information with result 0xc0000010 (BDANTISPAM_ERROR_CLOUD_NO_RESPONSE). Initialization failed.
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Lukas Petrlik (Kerio)

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This message means that the Kerio Anti-spam plugin was unable to contact some servers in the subdomains of *.nimbus.bitdefender.net. If you are sure that no outbound traffic to these servers is blocked, please contact our technical support.
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