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MTS2016

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Hi,

I recently acquired a client that is using Kerio Connect and Kerio Control. The two products used to be hosted on the same server. The server ran out of space so they had moved the Kerio Connect portion to a new server.

Prior to that change, mail would work on their iOS devices both internally and externally. Since the change over, they have had split access. They could get to the mail on one address internally {kerioserver(dot)mydomain(dot)com} and on a different address externally {remote(dot)mydomain(dot)com}.

I made some DNS changes and got it so that I can hit https - kerioserver.mydomain.com both inside and out now. Even though I can get webmail there, if I setup an iOS device with a profile, it will only work internally, and not externally.

Any suggestions for what to try next?
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Brian Carmichael (Kerio)

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What version of Kerio Control are you using? I would try to avoid using internal DNS and route everything through the reverse proxy http://kb.kerio.com/product/kerio-control/proxy-server/confi guring-the-reverse-proxy-1568.html

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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