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jackl

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I got the following error message when i made a call from kerio operator softphone

Any idea?

Thanks

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jackl

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I also checked the log from admin page, but no message related to this issue. Any idea?

Thanks

Jack
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jackl

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here is the output message from chrome developer tool. Please see the attachment.

Thanks

Jack

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Brian Carmichael (Kerio)

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Can you test it in other browsers? Try disabling your Chrome extensions if you have any installed.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!
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jackl

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Same thing, i tried on firefox.
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M. Steinhauser (Kerio)

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Hi Jackl!
Just few tips for troubleshooting:

Is 732 valid number? Is in your Dial Plan (status -> dial plan)?

Do you use some Call Permission Groups (Configuration -> Call Permission Groups)? If yes, is 732 enabled for your line?

732 is extension or direct access (7...) to ext. 32 voicemail?

Any other number rewriting which can match 732 (speed dial, emergency... etc.)?

[Updated on: Thu, 06 October 2016 09:23]


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Martin Steinhauser
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Kerio Technologies
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jackl

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problem solved after reinstall the whole kerio operator system.

thanks
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