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beachmat

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When bona-fide messages are being blocked by the spam rating filter, whitelisting them via custom rules used to work (ie the rules would override the rating filter). But in the last year or two (maybe with version 9) it stopped working. What happens is that the rules screen says that the rule has been applied, but the message is still delivered to the spam folder. How then is one supposed to whitelist by address, not IP?

Edit:

This is still happening with a few senders. Here is the relevant part of the header from a message sent by one of them:

X-Spam-Status: No, hits=0.0 required=2.5
tests=AWL: -0.373, BAYES_00: -1.665, HTML_MESSAGE: 0.001,
HTTPS_HTTP_MISMATCH: 1.989, CUSTOM_RULE_FROM: ALLOW, TOTAL_SCORE: -0.048,autolearn=ham

Can anyone tell me why this is going to the spam folder?

[Updated on: Fri, 02 December 2016 19:07]

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barup

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Do Kerio add the ***SPAM*** to the subject ?
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Pavel Dobry (Kerio)

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beachmat wrote on Fri, 07 October 2016 17:49

Can anyone tell me why this is going to the spam folder?


Some other SMTP server added X-Spam-Flag: Yes header to the message or the message has been moved there by email client itself.
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beachmat

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No but I turned that off
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beachmat

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I have checked that the spam filter is turned off in Outlook. Even if there is a X-Spam-Flag: Yes, shouldn't whitelisting by address override it?
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beachmat

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I have checked one of the messages that went to the spam folder and there was no X-Spam-Status other than the one at the top of the message, and no X-Spam-Flag.
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beachmat

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This is still happening. Again, how is one supposed to whitelist an address if the custom spam filter is not working? (Well, it says it's working, but it's not having any effect).
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