Home » Kerio User Forums » Kerio Connect » Koff Client 9.1.1 & Outlook 2013/6 (loads / processing for ever)

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We are using Kerio Connect 9.1.1 with its Kerio Connect Offline Client for Outlook. After setting up a new profile for outlook either manually or with the config script it only works for a day or two and then when you try to start Outlook it basically stuck on the splash screen saying processing and nothing further happens. If there a fix for that? I also tried setting outlook up with activesync and it works fine ...a little slow but it is not working for us unless we can access public folder with that set up as well. Anyone knows if that is even possible.

Thank you for you replies...much appreciated
Pavel Dostal (Kerio)

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First check if there is just one Outlook.exe process running. Make sure that Mail applet is not running as well.

If there is just one Outlook process, reporting your issue to Kerio Technical Support is the only solution.

Pavel Dostal
Kerio Technologies
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