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lkacian

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We've upgraded our customer's Operator to ver 2.5.1.But now there is a problem to send pdf file by fax service. This was OK in older version (<2.5.0). The 2.5.0 we did not try.

1. scan document to pdf via Canon scanner.
2. when customer try to send this pdf in Operator client as fax, they get "Failed to convert the file"
3. when this pdf is opened in Adobe reader and saved again as pdf file it is possible to send as fax this new pdf.

Error log:
[25/Oct/2016 07:09:07] prepareFax.sh: /opt/kerio/operator/bin/prepareFax.sh: Failed to locate the tiff file (/var/spool/operator/fax/prepareFax.HC09BQw3cJ.tiff).
[25/Oct/2016 07:09:07] Command failed: /opt/kerio/operator/bin/prepareFax.sh '/var/cache/tmp/uploads/14:1599572732:Order_confirmation.pdf '
/opt/kerio/operator/bin/prepareFax.sh: line 46: [: too many rguments
seq: extra operand '(standard'
Try 'seq --help' for more information.

Lubor Kacian
FONET Slovakia
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Filip Jenicek (Kerio)

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Hi,

there appears to be an extra space after the filename right after the ".pdf ". Can you confirm it is in the logs?

/opt/kerio/operator/bin/prepareFax.sh '/var/cache/tmp/uploads/14:1599572732:Order_confirmation.pdf '


What OS and which browser did you use to upload the pdf file? Can you try a different browser?
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Filip Jenicek (Kerio)

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Can please you gather some data for further analysis:
1. Enable debug logs: HTTP Server, Web Server.
2. Reproduce the issue.
3. Generate a support info by clicking a link on the System Health screen.
4. Export the debug log and send it with the supportinfo to fjenicek<_at_>kerio.com.

Thank you
  •  
Filip Jenicek (Kerio)

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The PDF file contains an invalid character in the Producer header. We will improve the PDF decoding mechanism in the next version of Operator.

Thank you.
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