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Hello, in my error log I've many of these error just for two persons

[10/Nov/2016 15:28:32] SyncCommandHelpers.cpp: Unable to parse request from mobile device. Unable to get folder ID for class: N/A. [User: xxx<_at_>xxx.it, Device: (SEC1268D7BE4024D, SAMSUNGGTP3100, SAMSUNG-GT-P3100/100.40102), IP address: xx.xx.xx.xx]


[10/Nov/2016 16:02:25] SyncCommandHelpers.cpp: Unable to parse request from mobile device. Unknown element: Type: 0, Tag: 0x0027. [User: xxx<_at_>xxx.it, Device: (SEC105F9227F02F6, SAMSUNGGTI9505, SAMSUNG-GT-I9505/101.40402), IP address: xx.xx.xx.xx]

How can I fix that?
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