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bradleyland

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I'm attempting to configure a call queue with the "ring in order" queue strategy, where some members of the queue use the Kerio Operator Softphone, desktop client. My setup is listed below. User's phone usage is as follows:

105: Kerio Operator Softphone (Desktop Mac)
102: Kerio Operator Softphone (Desktop Mac)
101: VoIP phone on LAN

When ext 358 is dialed, user 101 is always the dialed extension.

Is there a way to configure the queue to dial desktop softphone users?

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[Updated on: Fri, 18 November 2016 22:33]

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bradleyland

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I just tested, and it looks like the "ring in order" call queue strategy works when users log in using the Kerio Softphone mobile client (iOS), but not the desktop client.

In a related observation I can see that on the Status > Call Queues screen, I can see only registered VoIP hardware phones and mobile softphones cause the users to illuminate in green.

Note that the desktop client is our preferred client.

[Updated on: Fri, 18 November 2016 22:45]

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Filip Jenicek (Kerio)

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Hi,

please open the ringing rules for users Brad and Scott and check the "Receive calls to Ringing Groups and Call Queues using Kerio Operator Client".

Filip
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bradleyland

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Thanks, Filip! That worked perfectly.
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