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Our system search function is not working properly. Search does not show all messages that fill the searching condition. We tried not only rebuilding the files usign the administrator rebuilding tool ("users", "other actions", "rebuilding"), but also (as in the past) renaming index.fld and search.fld files. Nothing happened, problem is still there. I did not find any common condition in messages that are not shown, but they are always the same after we rebuild. Problem affects "web client users" and not those who enter thru mobile devices entering via exchange sync or those who use outlook connector.

We think that the problem is not in index.fld because we can explore all messages in folders and the messages that are not found when "searching tham" are certainly there. Probably the problem is in search.fld that it is not properly builded, due to some unknown reason, when rebuilded. All messages after a given date, november 3rd., are not shown. We did not made any software upgrade which could justify that behaviour.

We are using version 8.5.2 (build 4957) over RHEL 5.11. We have about 450 users with 600 GB of messages. No matter we can use last version (as we pay licence maintenance), we can't upgrade because several workstations are old and can't support the new client desktop. Problem happens in any equipment and working with any Windows O.S.

I want to know if somebody had a similar problema and how it was solved? Does the search tool in web client use some of Microsoft Windows or Browser routines to work?

[Updated on: Wed, 23 November 2016 18:22]

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