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bertvan

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Hi,

(not a Kerio expert, but charged with Kerio support none the less)

I got a typical boss question, about an important user that has lost her sent folder when upgrading her Mac.

I could go into the backups and try to restore.
But, I'd first like to check if this folder with its contents is not accidentally moved.

I can log in to the Kerio Mail, and browse to the folder.
When I enter the Sent Items folder, I see a folder #msgs.
But, when I enter that folder, I'm being redirected to a home folder without messages.

What would be the best way to "extract" her mailbox, or certain folders and try to find the messages she has lost?

Thanks for any help,

Bert
  •  
Brian Carmichael (Kerio)

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You can search the operations log for her username to see what happened to the folder or messages. This log reports all move or delete operations.
If you have the deleted items recovery feature enabled, then this is the easiest option.
http://kb.kerio.com/product/kerio-connect/server-configurati on/accounts/maintaining-user-accounts-in-kerio-connect-1179. html#sect-recover
If it's not enabled, then you'll need to recover from a backup (assuming she deleted the messages permanently)
http://kb.kerio.com/product/kerio-connect/server-configurati on/archiving-and-backup/examples-of-data-recovery-in-kerio-c onnect-1141.html

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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