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Home » Kerio User Forums » Kerio Connect » Antispam processing Bitdefender scores (Mail is flagged as spam when it should not be)
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thowden

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Hi All

I cannot figure out what I need to do. I have a server in one DC that sends email to our clients on a kerio server in another DC.

I am trying to debug why those emails are all being flagged as SPAM when they should not be.

An example of the header shows that it is the external BitDefender adding a heap of points that is pushing the spam score up but I do not know why or how to find out why.

X-Kerio-Anti-Spam:  Build: [Engines: 2.15.8.1077, Stamp: 3], Multi: [Enabled, t: (0.000010,0.014787)], BW: [Enabled, t: (0.000011,0.000001)], RTDA: [Enabled, t: (0.410990), Hit: Yes, Details: v2.4.0; Id: 1vg0001.1b3gt7l7k.1ap; ip(1)], total: 847(700)
X-Spam-Status: Yes, hits=6.0 required=4.7
	tests=KERIO_ANTI_SPAM: 4.000, HTML_IMAGE_ONLY_08: 0.645, HTML_MESSAGE: 0.001,
	MPART_ALT_DIFF: 1.362, T_OBFU_PDF_ATTACH: 0.01, TOTAL_SCORE: 6.018,autolearn=disabled


Do I need to create a custom rule to negate the score added by BitDefender?

I have added the sending server to the Kerio Whitelist, I lowered the KAS rating to Moderate, but still getting the same score.

Assistance please. Recommendations on using BitDefender vs Spam Assassin (I am tempted to disable KAS and just use SpamAssassin)

Thanks

cheers
Tony

www.wrenmaxwell.com.au

  •  
Pavel Dobry (Kerio)

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Karma: 251
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If you are using a front-end SMTP server that forwards all emails (including spams) to a destination server with Kerio Anti-Spam then cloud service could detect that front-end server as a spamming IP address and put to a blacklis. Which most likely happened there.
We are working closely with Bitdefender for creating a whitelist setting. Until then it is not recommended to use Kerio Anti-Spam behind a front-end that passes spam emails.
  •  
thowden

Messages: 17
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Hi

The kerio server is one of many server services that we provide.

There is no front end server. It is simply another server sending email to our kerio server. I just happen to manage both.

Having configured the non-kerio server ip address in the whitelist of kerio servers i would expect that mail would be accepted, but it is still being rated as spam and blocked.

Yes there is a lot of email, but that includes a lot of logging messages from other servers.

I will turn off bitdefender for now and see what happens.

Thanks.


cheers
Tony

www.wrenmaxwell.com.au

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