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We are long-time Connect users but just looking at Instant Messaging for the first time.

I have configured and get 4 green check marks in Config > IM > Check Service Accessibility.

When I log into the messaging section of the web client I can see all the other employees in my company.

I was also expecting to be able to IM people outside of the company who use compatible clients. Is my expectation wrong or have I missed some configuration?


ksnyder (KERIO)

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Kerio Connect Client is limited to people within the organization. A 3rd-party Jabber client will work to allow you to IM with people outside the organization.

A list of XMPP clients can be found at:

[Updated on: Mon, 12 December 2016 22:15]

Ken Snyder
Director, Sales Engineering | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!

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Thanks for the clarification.
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