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perennialdesign

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After i configured my account on the Blue Mail app on my Samsung, the app reported an error displaying the Inbox. I check the kerio logs and there are a bunch of errors related to the process:

[14/Dec/2016 11:56:08] EwsOperation.cpp: EWS request SubscribeOperation: error occurred; code 339, description: Only PullSubscriptionRequest and StreamingSubscriptionRequest supported., auth user: s<_at_>k.com
[14/Dec/2016 11:56:08] EwsOperation.cpp: EWS request SyncFolderHierarchy: error occurred; code 339, description: Only DefaultShapeNamesType__IdOnly is supported, auth user: s<_at_>k.com
[14/Dec/2016 11:56:09] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 11:56:10] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 11:57:42] EwsOperation.cpp: EWS request SyncFolderHierarchy: error occurred; code 339, description: Only DefaultShapeNamesType__IdOnly is supported, auth user: s<_at_>k.com
[14/Dec/2016 11:58:17] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 11:58:19] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 11:58:20] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:00:58] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:00:59] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:01:24] EwsOperation.cpp: EWS request SyncFolderHierarchy: error occurred; code 339, description: Only DefaultShapeNamesType__IdOnly is supported, auth user: s<_at_>k.com
[14/Dec/2016 12:01:44] EwsOperation.cpp: EWS request SyncFolderHierarchy: error occurred; code 339, description: Only DefaultShapeNamesType__IdOnly is supported, auth user: s<_at_>k.com
[14/Dec/2016 12:02:09] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:02:11] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:03:20] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:03:36] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:04:52] EwsOperation.cpp: EWS request SubscribeOperation: error occurred; code 339, description: Only PullSubscriptionRequest and StreamingSubscriptionRequest supported., auth user: s<_at_>k.com
[14/Dec/2016 12:04:53] EwsOperation.cpp: EWS request SyncFolderHierarchy: error occurred; code 339, description: Only DefaultShapeNamesType__IdOnly is supported, auth user: s<_at_>k.com
[14/Dec/2016 12:05:18] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:21] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:23] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:27] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:29] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:44] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:05:46] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:07:14] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:07:16] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:10:01] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
[14/Dec/2016 12:10:03] EwsOperation.cpp: EWS request FindFolder: error occurred; code 339, description: Unsupported restriction, auth user: s<_at_>k.com
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Mark Price (Kerio)

Messages: 136
Karma: 17
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Hello there!

From the log, it looks as if the mail client is trying to use EWS which we have limited support for only Outlook for mac and Apple mail. I would suggest using Activesync or IMAP if you wanted this client to connect.

I hope this helps.

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
  •  
perennialdesign

Messages: 119
Karma: 3
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yes it did. I found the Activesync setting. thank you!
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