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Home » Kerio User Forums » Kerio Operator » Voicemail announcer cuts in and out on playback (Hi,)
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fishtech

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When users listen to voicemail on our Snom handsets, the announcer's voice sometimes cuts in and out.

So, for example, the announcement says,

"voicemail message from number 777 888 9999"

But the user hears

"voice___ me___ from ___ber 777 ___ 999___"


The voicemail message itself is played back in good order without interruptions. Only the announcement has interruptions.


Please advise,

Thanks,

ft.


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Brian Carmichael (Kerio)

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Does it happen if you call voicemail from a softphone? Are you running the hardware appliance, software, or virtual? If virtual, on what platform and specs?

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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fishtech

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No, it does not drop out if I use Kerio Operator app on iPhone.

We are using a Kerio 3210 appliance.

Thanks,

ft.
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Brian Carmichael (Kerio)

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Do you have issues with any other PBX services such as the current time, echo test, music on hold... ?
I suggest opening a support ticket. They will likely request a packet capture, steps are at the bottom of KB 1387
kb.kerio.com/1387

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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Filip Jenicek (Kerio)

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It happens with snom 821 and possibly with some other snom models as well. They don't support changes of payload time in RTP packets.

Snom advised us to add <rtp_codec_size perm="">20</rtp_codec_size> to the provisioning file. Can you try it? Otherwise we can provide you with a configuration hook to make Operator always use 20ms packets.
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fishtech

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Thanks,

I added

<rtp_codec_size perm="">20</rtp_codec_size>

to the Template Overrides but we still experience the same problem.

Perhaps I need to try the hook?

Thanks,

ft.
  •  
Filip Jenicek (Kerio)

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Drop me an email fjenicek<_at_>kerio.com and I will send it to you.
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fishtech

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I sent a request for the hook.

Thanks,

ft.
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fishtech

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Sorry but this is a bump for the request for the hook, please.
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fishtech

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