Home » Kerio User Forums » Kerio Connect » Sophos Antivirus plugin Error

Messages: 4
Karma: 0
Send a private message to this user
I have had an issue with my Kerio connect which seems to have resolved itself.

However I now have an issue with the Sophos Antivirus plugin manager. When I try to enable the anivirus by selecting the option "Use the integrated Sophos antivirus engine"; I get the following error:

"Engine Sophos failed to start: Unable to initialize plugin, error: TimeOut for response has expired"

I have restarted the Kerio service, but this does not resolve the problem.

Many thanks,

Ernesto (Kerio)

Messages: 77
Karma: 7
Send a private message to this user
To find out the reason of this problem may require some troubleshooting (log files, etc.). It will be best to contact our tech support team.

These are some of the things that can cause this problem:

1. Corrupted Sophos plug-in. Delete Sophos folders and run a repair install.

2. External AV software causing a conflict with the Sophos integrated plug-in. Configure the external AV software to exclude all Kerio Connect folders.

3. System running out of RAM. Increasing the RAM memory in the system can help.

Sales Engineer | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!
Previous Topic: Moving of Kerio Connect to different server with new OS
Next Topic: Moving Kerio on Ubuntu to different harddisks.
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Thu Jan 17 00:07:55 CET 2019

Total time taken to generate the page: 0.79749 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.