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Home » Kerio User Forums » Kerio Operator » Database Error (Error after I deleted a provisioning module)
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Tomas

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Hi

I've gotten a problem after I delete a custom Provisioning module which had been connected to a provisioned phone. The problem is: The "Phone type" field has been set to zero instead of null after I deleted the connected module. Now I can't open "Provisioned phones" page because every time I try it I get the error message "Database engine failure"

Is there anybody who can help?

Thank you

Printscreen attached
Kerio's bugreport form doesn't work so I'm sending the problem here
Bugreport:
Steps to reproduce:
1. Open "Provisioned phones" window
2. Click Advanced -> Provisioning modules
3. Upload a module
4. Add a new phone with "Phone type" some phone from step 3
5. Delete the provisioning module from step 3
6. Reload the page
7. You got the database error "Database engine failure"
Now the engine has been broken and you can't use the provisioning window anymore.

Expected result:
Empty field "Phone Type"
Actual result:
Error message box "Database engine failure"
Used software:
Firefor 51


Error log:
[09/Jan/2017 17:41:31] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:07] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:13] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:20] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:22] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:25] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:31] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:41] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:42:49] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:43:01] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:45:12] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:46:01] prov-run-resyncs[24458][prov-run-resyncs:78:]: Resync of phone Provisioned Phone 2 (12:34:56:78:90:12) failed. The most likely cause is that the phone is offline. For details, enable Phone Provisioning messages in Debug Log and try resyncing again.
[09/Jan/2017 17:48:45] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:50:01] runSchedulerCommand.php: Command failed: /opt/kerio/operator/bin/prov-resync -a
[09/Jan/2017 17:53:25] Failed to mass-load phone types: Phone type 0 not found.
[09/Jan/2017 17:54:30] Failed to mass-load phone types: Phone type 0 not found.

  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
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Hi Tomas,

thank you for the report.

Please log in over SSH and execute:
/opt/kerio/operator/lib/provisioning/prov-module-update-missing

The script won't output anything, but should fix your installation.

We will address the issue in the next version.

Best
Filip
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Tomas

Messages: 7
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Thank you
It works.
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MattMyers

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I had the same issue on my lab system but rebuilt the box. Thanks for the info.
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