Home » Kerio User Forums » Kerio Connect » Android / Kerio Connect Sync / Connection failed

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I use the webmail (9.0.3 build 970) to connect to the mail. No problem, it works well.
I want to use my Android phone HTC One_M8, Android 6.0 to check email. I installed "Kerio Connect Sync" version 2.2.1.
I enter my email address, my password, I validate the certificate (mailhost1.cdo.fr), but I have an error message:
"Connection failed, please check your login details!".

I've checket the account and the password -> ok

Do you have any ideas to solve this problem?
Thanks a lot.

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Hey Dennis,

I would suggest getting in touch with us in support by opening a support ticket so we can help you go through the logs to see what is happening with your connection to the server:

https://support.kerio.com/kerio_api/incident_wizard/submit_n ew_incident.php?language=en

All the best,
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