Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » macOS 10.12.3 and CardDAV problem
  •  
Johan Gunverth

Messages: 15
Karma: 1
Send a private message to this user
I recently discovered that all macOS 10.12.3 clients that reinstall through Connect Account Assistant, get problems with CardDAV. The OS claims that the account already exists does not accept changes to the account that's populated in "Internet Accounts" by the profile. There is also no way to manually define the account afterwards. Same error "This account already exists"

Anybody else seeing this problem?
  •  
Think Fixed

Messages: 436

Karma: 31
Send a private message to this user
We have been seeing this problem for quite a while, but this only happens when we attempt to manually setup the global address list. I believe that this is a limitation of Apple's Contacts app, and not a problem with Kerio Connect. We were able to nag an Apple developer to fix this issue when OS X 10.11.4 was released last year, but the issue came back when macOS Sierra was released. The Kerio Account Assistant installs a configuration profile when you run it. Try removing that configuration profile before running the account assistant again. I'm sorry for the "me too" post, but I have been battling this for some time without any real success.

[Updated on: Sat, 11 February 2017 16:23]


Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
  •  
anarvey

Messages: 36
Karma: 5
Send a private message to this user
Having lots of problems with Contacts in Sierra. The assistant and manual installs both fail to get Contacts working for cardDAV accounts and the Public Folder too. Kerio needs to fix this since more and more upgrades to Sierra are about to take place.
  •  
Think Fixed

Messages: 436

Karma: 31
Send a private message to this user
anarvey wrote on Tue, 21 February 2017 15:54
Having lots of problems with Contacts in Sierra. The assistant and manual installs both fail to get Contacts working for cardDAV accounts and the Public Folder too. Kerio needs to fix this since more and more upgrades to Sierra are about to take place.


While Kerio has done a great job with making this work in the past, ultimately, this is an Apple thing. They keep mucking around with their implementation of CardDAV so much that it's hard for Kerio to keep up. I suggest sending a bug report to Apple. I did that about a year and a half ago, and I got results. Then, Apple broke it again in macOS Sierra.

Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
  •  
SebStar

Messages: 13
Karma: 2
Send a private message to this user
I have massive problems with my Sierra clients to.
As Think Fixed says its an old Apple bug so first you should report it to Apple.
Another problem ist that Apple supports only one account for the combination of host_name and user_name so the Kerio Assistent uses tricks to get the accounts working.
The ticks doesn`t work very well under Sierra so I would recommend to also create a Kerio Ticket and send them your logs (kerio-connect-account-assistant.log).
My Kerio Ticket is still open and the logs are under review.
Because of the gfi-Kerio merge i don`t think this bug has a high priority at the moment
Cheers
Seb

[Updated on: Wed, 22 February 2017 13:17]

  •  
Think Fixed

Messages: 436

Karma: 31
Send a private message to this user
One idea that I have tried is to setup an account whose only purpose is to give users access to the public contacts. We can use that account to setup the second CardDAV account using the Advanced account setup option. The server and path would look something like:

Server: mail.domain.com
Path: /cardddav/users/domain.com/.public

I just tried this again, and it works on macOS Sierra 10.12.3. The Kerio Account Assitant installs a configuration profile that forces this setting into the Contacts app, and that's how it gets around the limitation of only allowing one CardDAV account with your user's credentials. Try what I described above, and see how that works.

[Updated on: Wed, 22 February 2017 15:46]


Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
  •  
Johan Gunverth

Messages: 15
Karma: 1
Send a private message to this user
I see the same problem with G Suite and published address books (like public) when it points to the same server (Google).
Also; the trick with a different user to the same server doesn't work. Same "Account already exists" warning.
OS X 10.11 with working Kerio accounts updated to 10.12 doesn't experience the problem. I will try creating some configuration profiles with the Public Folder.

[Updated on: Fri, 24 February 2017 09:52]

  •  
Johan Gunverth

Messages: 15
Karma: 1
Send a private message to this user
No. A profile didn't work either.
  •  
Think Fixed

Messages: 436

Karma: 31
Send a private message to this user
This works for me using a different account other than the primary user I'm setting up. I detailed what I did above. This is a macOS bug, not a Kerio bug. If Apple would stop mucking around with CardDAV, that would be just awesome. I'm probably the biggest Apple fanboy around, but this is just stupid.

Howie Isaacks
Systems Admin | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

www.thinkfixed.com
Previous Topic: Apple Mail missing emails
Next Topic: Problem with Public Contacts Folder
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Feb 28 15:52:20 CET 2017

Total time taken to generate the page: 0.01157 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.