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Home » Kerio User Forums » Kerio Operator » phone LDAP directory lookup to Kerio Connect (almost have this working, need a little help!)

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We would like our phones to lookup numbers in our Kerio Connect public contact list.

We use Snom 821 phones (with latest firmware)
With our Kerio Operator box hosted external (NOT behind NAT) (latest version 2.5.3)
And Kerio Connect mail server (latest version 9.2.1) (also hosted externally)

We don't auto provision the phones as per Kerio's Recommendation when the Operator box is external.

So im manually trying to configure LDAP lookup on the phones
All is looking good except for 1 error on the mail server "Wrong DN" (see Kerio Connect log below)

I think i need to set some additional fields in the phones, but not sure what...any suggestions?
see attached file for the Snom settings I need to fix.

regards from Amsterdam

Kerio Connect Log:

[21/Feb/2017 11:43:26][4553216000] {ldaps} LDAPS server session begin; client connected from
[21/Feb/2017 11:43:26][4553216000] {ldaps} Reading first LDAP request from
[21/Feb/2017 11:43:26][4553216000] {ldaps} Processing BIND...
[21/Feb/2017 11:43:26][4553216000] {ldaps} Wrong DN 'user<_at_>'
[21/Feb/2017 11:43:26][4553216000] {ldaps} Authenticating user user<_at_>
[21/Feb/2017 11:43:26][4553216000] {ldaps} Successfully authenticated user user<_at_> from
[21/Feb/2017 11:43:26][4553216000] {ldaps} Reading next LDAP request...
[21/Feb/2017 11:43:32][4553216000] {ldaps} Got UNBIND. Closing connection.
[21/Feb/2017 11:43:32][4553216000] {ldaps} End of requests.
[21/Feb/2017 11:43:32][4553216000] {ldaps} LDAPS server session close for client:

[Updated on: Tue, 21 February 2017 19:34]


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tried to open a support ticket about this today, but keep getting errors at the end of support ticket creation, that it failed...

can some1 help me?


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still can't open support tickets...tried multiple browsers...

seems to be the same issue as reported here:
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