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fishtech

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I have an open support request and Kerio asked me to email some logs.

My emails are bounced by Kerio with the message:

Diagnostic-Code: SMTP; 550 5.7.0 Caller-ID for the message does not match


The Kerio article on Caller ID is not clear to me, plus the images on that page do not load which does not help.

I am trying to ensure my Caller ID is correctly configured.

What is the purpose of http://ms.net/1>in the example ?

ft.

[Updated on: Tue, 07 March 2017 16:09]

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Brian Carmichael (Kerio)

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I've corrected the images in the referenced KB article. However Caller-ID from what I can tell is deprecated. To protect your server from anti-spoofing I suggest using this feature http://kb.kerio.com/product/kerio-connect/server-configurati on/security/configuring-anti-spoofing-in-kerio-connect-1491. html

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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fishtech

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Thanks.

But it seems to be your server at Kerio that is preventing my emails from reaching your support.

Here is the bounce I received:


<support-english<_at_>support.kerio.com> (mx1.kerio.com: 550 5.7.0 Caller-ID fo
r the message does not match)Reporting-MTA: dns; mail.mydomain.com
Arrival-Date: Mon, 6 Mar 2017 17:17:09 -0500

Original-Recipient: support-english<_at_>support.kerio.com
Final-Recipient: rfc822;support-english<_at_>support.kerio.com
Action: failed
Status: 5.3.2
Remote-MTA: mx1.kerio.com
Diagnostic-Code: SMTP; 550 5.7.0 Caller-ID for the message does not match
X-Footer: c2VhY2hlbS5jb20=



Thanks,

ft.
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Pavel Dobry (Kerio)

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Any chance that your sending IP address does not correspond to Caller-ID record in your DNS?
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Brian Carmichael (Kerio)

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I suggest to remove the Caller-ID DNS record you created for your domain. I will also suggest that we disable this feature on our receiving server.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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Pavel Dobry (Kerio)

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Pavel Dobry (Kerio) wrote on Tue, 07 March 2017 17:14
Any chance that your sending IP address does not correspond to Caller-ID record in your DNS?


Well, the Caller-ID record is not correct. You've sent email from IP address .162 but DNS allows only .164. You can test is here: http://www.kerio.com/callerid/
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