Home » Kerio User Forums » Kerio Connect » problem with some emails (problem email outlook )

Messages: 19
Karma: 1
Send a private message to this user
hey community,

i took a video from my problem:


there are some mails (not all) which i cannot reply - i press the send button, the mail is closing but the mail isnt sending.

9.2.1 (2397)
Mac OS X (10.11.6), x86_64

thank you for help!
Think Fixed

Messages: 495

Karma: 0
Send a private message to this user
I have seen this before. One of my customers has been sending and receiving emails with outside users who are on IBM Notes (Lotus Notes). This only happens when they reply using Outlook 2016 on the Mac, but not with Outlook 2011. They can reply just fine using the Kerio Connect Client, either webmail or the desktop client. You should look at the emails that you're replying to, and examine the headers to see if they were created with IBM/Lotus Notes. If they were, then you are seeing the same issue my customer has seen. This one may be a hard issue for Kerio to fix because it would require a lot of testing with users who are sending from Notes.

Howie Isaacks
Systems Engineer | Apple Solutions Consultant
Think Fixed LLC, Dallas and Fort Worth

Previous Topic: Contacts export from Public Folder
Next Topic: Outlook for Mac 2016 Store Button
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sun Dec 16 12:18:57 CET 2018

Total time taken to generate the page: 0.81797 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.