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ClareH

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We are trying to tell from the API which extension answered a call from a Queue. Using Jsonrpc and the Web interface we can't see this information. Can anyone help?
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Brian Carmichael (Kerio)

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The API is limited to information available within the administration. Unfortunately there is no historical call information specific to call queues. The only option I can suggest is to parse the call history for the agent's extension and capture the call details. However this would not guarantee that the call was received through a queue and may not be ideal.
Another option is to use the Asterisk AMI, or to use a system such as OrderlyStats that uses the Asterisk AMI.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
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