Home » Kerio User Forums » Kerio Connect » User Quota & PST archiving (No change in user's mailbox size after archiving!)

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Hi. Apologies if this has been asked. We have Kerio 9.2.1 (2397) and one of my users has a mailbox which is limited by quota to 5GB. He's at 4.9GB usage, so I archived his email (in Outlook 2010) to a PST. His mailbox still shows as 4.9GB though and the item count is the same as before. Messages seem to have been moved from the mailbox, I can't see them in the webmail console. Why hasn't his mailbox size gone down? Thanks.

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I guess the messages where moved to the Deleted Items (Trash). Check this folder and empty the trash if it is.
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