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ConvertedUser

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Trial and error for this finally resulted in successful download and AV install;

Deleted the bitdefender folder, restarted the AV - server recreated the folder and the process terminated with a plug-in error - as expected

renamed the AV plug in directory

Transferred the bitdefender files from a server which upgraded successfully

Restarted the AV control in Kerio - this time another update directory was created 'update 2' - all files downloaded

Noticed a timeout error in the logs - upgrade required - waited a few minutes

started Kerio AV - updating - and then voila - plug in runs.

This is a standard 2012 server with no special software installed.

Not pretty but at least the update is working. I don't think the auto update routines are designed to deal with timeouts or slow networks.





Downloading the bitdefender update file from a working server
Copying them to the server having issues
  •  
areichmann

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Evil or Very Mad

Same here .. 3 different Servers 2012R2. Fast internet, no proxy, no special firewall settings.

Kerio AV needs urgent patches !!

AntivirusModule.cpp: Antivirus plugin Kerio Antivirus cannot be initialized: Unable to initialize plugin, error:
AntivirusModule.cpp: Antivirus plugin Kerio Antivirus failed to start: Unable to initialize plugin, error:
AntivirusModule.cpp: Restarting of Kerio Antivirus plugin has failed, next try is planned after 300 seconds.
AntivirusModule.cpp: Antivirus plugin Kerio Antivirus cannot be initialized: Unable to initialize plugin, error:
AntivirusModule.cpp: Antivirus plugin Kerio Antivirus failed to start: Unable to initialize plugin, error:
AntivirusModule.cpp: Restarting of Kerio Antivirus plugin has failed, next try is planned after 300 seconds.
AntivirusModule.cpp: Antivirus plugin Kerio Antivirus cannot be initialized: Unable to initialize plugin, error:
AntivirusModule.cpp: Antivirus plugin Kerio Antivirus failed to start: Unable to initialize plugin, error:
AntivirusModule.cpp: Restarting of Kerio Antivirus plugin has failed, next try is planned after 300 seconds.
[17/Apr/2017 18:13:12] AntivirusModule.cpp: Antivirus plugin Kerio Antivirus cannot be initialized: Unable to initialize plugin, error:
[17/Apr/2017 18:13:12] AntivirusModule.cpp: Antivirus plugin Kerio Antivirus failed to start: Unable to initialize plugin, error:
[17/Apr/2017 18:13:12] AntivirusModule.cpp: Restarting of Kerio Antivirus plugin has failed, next try is planned after 300 seconds.
[17/Apr/
  •  
bsc-computer

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we too...

since update to 9.2.2 we get the following error.
Now there are four customers with identical problem and without protection

Also different on OS (Ubuntu, Windows Server 2012R2)
Need a solution urgently!


18/Apr/2017 09:08:37] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: IOTimeout (-2108)
[18/Apr/2017 09:08:37] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: IOTimeout (-2108)
[18/Apr/2017 09:07:32] AntivirusModule.cpp: Antivirus plugin Kerio Antivirus cannot be initialized: Unable to initialize plugin, error: 
[18/Apr/2017 09:07:32] AntivirusModule.cpp: Antivirus plugin Kerio Antivirus failed to start: Unable to initialize plugin, error: 
[18/Apr/2017 09:07:32] AntivirusModule.cpp: Restarting of Kerio Antivirus plugin has failed, next try is planned after 300 seconds.
  •  
Pavel Dobry (Kerio)

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bsc-computer wrote on Tue, 18 April 2017 09:16
we too...

since update to 9.2.2 we get the following error.
Now there are four customers with identical problem and without protection

Also different on OS (Ubuntu, Windows Server 2012R2)
Need a solution urgently!


I am afraid a full debug log is necessary for providing any advice.
  •  
areichmann

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Please tell us which debug messages u need.
  •  
bsc-computer

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not a problem...

[18/Apr/2017 09:52:05][29915] {avir} Configuration value of ShortTimeout for Antivir: 60 s
[18/Apr/2017 09:52:05][29915] {avir} Configuration value of LongTimeout for Antivir: 120 s
[18/Apr/2017 09:52:05][29915] {avir} Antivirus module was reinitialized.
[18/Apr/2017 09:52:26][29986] {avir} Starting initial update attempt 1.
[18/Apr/2017 09:52:26][29986] {avir} progress event: S
[18/Apr/2017 09:52:26][29986] {avir} forkServer() going to create server process
[18/Apr/2017 09:52:26][29986] {avir} (PID: 29987) forkServer() server process created, waiting for connection with server
[18/Apr/2017 09:52:26][29986] {avir} (PID: 29987) forkServer() server is running, creating send and recv. thread
[18/Apr/2017 09:52:26][29989] {avir} (PID: 29987) sendThread() is started
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) recvThread() is started
[18/Apr/2017 09:52:26][29986] {avir} Maximum of scanning threads is set to 8
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option CipherList saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option DisableCertValidation saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option DisabledProtocols saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Domains ignored.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Domains not saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option IgnoreEncryptedFiles saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Internal ignored.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Internal not saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option InternalDbPath saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option Product saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option ProxyPassword saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option ProxyServer saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option ProxyUser saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option TempPath ignored.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option TempPath not saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option TmpPath saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option Update saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option UpdaterSdkPath saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option User-Agent saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Users ignored.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Unknown option Users not saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option UseSystemCertValidation saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option Version saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Option Update saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Plugin state changed from Closed to Initializing.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Plugin state changed from Initializing to Closed.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Option Update saved.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Plugin state changed from Closed to Updating.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Configured trusted CA cert. store: /usr/share/ca-certificates/mozilla/.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Configured custom cipher list: AESGCM:HIGH:+EDH-RSA-DES-CBC3-SHA:+EDH-DSS-DES-CBC3-SHA:+DES -CBC3-SHA:MEDIUM:!EXPORT:!MD5:!aNULL:!PSK:!SRP
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Configured custom disabled protocols: SSLv2,SSLv3,TLSv1_2
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Configured server name: bdupdate.kerio.com
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Initializing SSL context ...
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: SSLv2,SSLv3,TLSv1_2 protocols disabled.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Client cipher list used: AESGCM:HIGH:+EDH-RSA-DES-CBC3-SHA:+EDH-DSS-DES-CBC3-SHA:+DES -CBC3-SHA:MEDIUM:!EXPORT:!MD5:!aNULL:!PSK:!SRP.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Elliptic curve prime256v1 configured.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 0 user CA certificates loaded into SSL context.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Finished SSL context initialization.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Peer's certificate chain consist of 3 certificates. Dump:
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 0.sha-1: 40:df:d6:63:b7:b6:09:5c:50:da:2f:b2:06:1b:11:e7:f0:f0:1d:65
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 0.s: '/C=US/postalCode=95113/ST=CA/L=San Jose/street=111 N. Market Street/O=Kerio Technologies Inc./OU=www.kerio.com/contacts/OU=PremiumSSL Wildcard/CN=*.kerio.com'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 0.i: '/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Organization Validation Secure Server CA'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 1.sha-1: 10:4c:63:d2:54:6b:80:21:dd:10:5e:9f:ba:5a:8d:78:16:9f:6b:32
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 1.s: '/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Organization Validation Secure Server CA'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 1.i: '/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Certification Authority'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 2.sha-1: f5:ad:0b:cc:1a:d5:6c:d1:50:72:5b:1c:86:6c:30:ad:92:ef:21:b0
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 2.s: '/C=GB/ST=Greater Manchester/L=Salford/O=COMODO CA Limited/CN=COMODO RSA Certification Authority'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: 2.i: '/C=SE/O=AddTrust AB/OU=AddTrust External TTP Network/CN=AddTrust External CA Root'
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Going to verify identity of peer's server bdupdate.kerio.com.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Checking certificate chain *.kerio.com | COMODO RSA Organization Validation Secure Server CA | COMODO RSA Certification Authority
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: bdupdate.kerio.com found as SubjAltName in certificate. Tested DNS-ID:*.kerio.com
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Server's certificate is valid.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Server's identity verified successfully.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Successfully downloaded version.info.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Received remote threat definitions location.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Going to initialize threat definitions in /opt/kerio/mailserver/bitdefender.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Current threat definitions not found.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Backup threat definitions not found.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Going to prepare threat definitions for update.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Updater SDK path: /opt/kerio/mailserver/plugins/keriobda
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Updater SymbolTable: 0x7f3d3e2df970 0x7f3d3e2df9b0 0x7f3d3e2df9e0 0x7f3d3e2df9f0 0x7f3d3e2dfa00 0x7f3d3e2dfa10 0x7f3d3e2dfa20
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Unable to enable debug logging in updater library. Ret: -1001
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Threat definitions files are updated from https://bdupdate-cdn.kerio.com into local directory /opt/kerio/mailserver/bitdefender/1.update.
[18/Apr/2017 09:52:26][29988] {avir} (PID: 29987) Bitdefender_plugin: Checking for updates...
[18/Apr/2017 09:52:26][29988] {avir} progress event: U 1
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Found a new update (197215251 bytes)
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.000
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/7zip.xmd
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i02
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/access.xmd
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.001
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ace.xmd
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i04
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/adsntfs.xmd
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i03
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/aitok.cvd
[18/Apr/2017 09:52:27][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.002
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/alz.xmd
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.003
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ar.xmd
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.004
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/arc.xmd
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.005
[18/Apr/2017 09:52:28][29988] {avir} progress event: D 1
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/arj.xmd
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i05
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/aspy_emu.cvd
[18/Apr/2017 09:52:28][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.006
[18/Apr/2017 09:51:13][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/auto.cvd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.007
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/auto.xmd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i06
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/autoit.xmd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i07
[18/Apr/2017 09:51:14][29988] {avir} progress event: D 2
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/avxdisk.xmd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.008
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/bach.xmd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.009
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/boot.xmd
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i16
[18/Apr/2017 09:51:14][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/bzip2.xmd
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/emalware.010
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cab.xmd
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i15
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ceva_dll.cvd
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i17
[18/Apr/2017 09:51:15][29988] {avir} progress event: D 3
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ceva_emu.cvd
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i18
[18/Apr/2017 09:51:15][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ceva_vfs.cvd
[18/Apr/2017 09:51:16][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i19
[18/Apr/2017 09:51:16][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/ceva_vfs.ivd
[18/Apr/2017 09:51:16][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i20
[18/Apr/2017 09:51:16][29988] {avir} progress event: D 4
[18/Apr/2017 09:51:16][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.cvd
[18/Apr/2017 09:51:16][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i21
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.ivd
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i22
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.rv0
[18/Apr/2017 09:51:17][29988] {avir} progress event: D 5
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i23
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.rv1
[18/Apr/2017 09:51:17][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i24
[18/Apr/2017 09:51:18][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.rv2
[18/Apr/2017 09:51:18][29988] {avir} progress event: D 6
[18/Apr/2017 09:51:18][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/e_spyw.i25
[18/Apr/2017 09:51:18][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.rv3
[18/Apr/2017 09:52:34][29988] {avir} (PID: 29987) Bitdefender_plugin: Fetching file Plugins/cevakrnl.rv3: IO_TIMEOUT, retrying
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) Bitdefender_plugin: Update failed: FAILED
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) Bitdefender_plugin: Unable to fetch updates: IOTimeout (-2108)
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) ERR: Unable to fetch updates: IOTimeout (-2108)
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) Bitdefender_plugin: Removed directory /opt/kerio/mailserver/bitdefender/1.update.
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) Bitdefender_plugin: Plugin state changed from Updating to Closed.
[18/Apr/2017 09:52:36][29988] {avir} (PID: 29987) Bitdefender_plugin: Updating ended.
[18/Apr/2017 09:52:36][29986] {avir} progress event: M Antivirus update failed: Unable to fetch updates: IOTimeout (-2108)
[18/Apr/2017 09:52:36][29986] {avir} progress event: F
[18/Apr/2017 09:52:36][29986] {avir} Initial update attempt 1 failed (OtherError).

  •  
areichmann

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No fix in 9.2.3 !!

More and more customer install updates and antivirus fails. We had a working av before ... so please help !
  •  
Pavel Dobry (Kerio)

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areichmann wrote on Wed, 19 April 2017 07:07
No fix in 9.2.3 !!

More and more customer install updates and antivirus fails. We had a working av before ... so please help !


It would be much easier to help if there is a debug log with detailed information provided. Unfortunately, we are not fortune tellers and we cannot predict your unique setup if there is no information provided.
  •  
bsc-computer

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Pavel Dobry (Kerio) wrote on Wed, 19 April 2017 09:13

It would be much easier to help if there is a debug log with detailed information provided. Unfortunately, we are not fortune tellers and we cannot predict your unique setup if there is no information provided.


Hi Pavel,

take a look here.

http://forums.kerio.com/m/135152/#msg_135148
  •  
bsc-computer

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Now the next customer has updated Kerio Connect by itself.
Same problem as described above.
Timeout when downloading bitdefender. Mail traffic only possible with deactivated antivirus.

I think it is time for GFI to send a global warning to all customer don't update their system, because of problems after change to bitdefender in 9.2.2

  •  
SaschaR

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Same Problem here.

Update to 9.2.2, Bitdefender Plugin Update fails with

[20/Apr/2017 09:01:52] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection timed out. Download failed.

All Mails stuck in Queue with 4.6.5 - Antivirus check cannot be performed
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Pavel Dobry (Kerio)

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SaschaR wrote on Thu, 20 April 2017 09:35
Same Problem here.

Update to 9.2.2, Bitdefender Plugin Update fails with

[20/Apr/2017 09:01:52] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection timed out. Download failed.

All Mails stuck in Queue with 4.6.5 - Antivirus check cannot be performed


Connection problem was caused by fiber failure in one of datacenters we use. It should work normally now.
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SaschaR

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Hi Pavel,

no luck. Still getting

[20/Apr/2017 10:06:22] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: Failed to connect to bdupdate.kerio.com port 443: Connection timed out. Download failed.
[20/Apr/2017 10:06:33] AntivirusModule.cpp: Antivirus Server error(0): Version info doesn't contain required location.
[20/Apr/2017 10:06:33] AntivirusModule.cpp: Antivirus update failed: Version info doesn't contain required location.
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SaschaR

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Hi Pavel,

We are using Kerio Control, as well.

What i saw now is, that the Kerio Control Antivirus doesn't Update as well.

Now Kerio Control and Kerio Connect Update works...

In my view it is unacceptable that the Antivirus cannot be updated because we are unable to reach bdupdate.kerio.com and because of this, our Mailserver stopped his work...

Regards

Sascha
Pavel Dobry (Kerio)

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SaschaR wrote on Thu, 20 April 2017 11:52

In my view it is unacceptable that the Antivirus cannot be updated because we are unable to reach bdupdate.kerio.com and because of this, our Mailserver stopped his work...

Regards

Sascha


This is definitely not an intention. Kerio Antivirus is designed to continue in work even when new AV update fails to download (for any reason). The only exception is fresh product installation or upgrade because antivirus database needs to be downloaded first.
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