Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » Multi SIP setup (Correct routing with Snom)

Messages: 5
Karma: 0
Send a private message to this user

Total new to this and am still trying to find my feet!

Using Kerio Operator in a small office environment.

We have 3 Snom 765 phones and three SIP accounts.

I have set the phones up so that each has three extensions (so each phone can answer any call and use any line to make a call).

The problem I am having is call routing on the outbound call - I would like the user to select the extension that they wish to use using the phone 4-way rocker switch (ie highlight the extension on the phone's screen) and then dial the required PSTN number.

My problem is that Kerio always defaults to the SIP account at the top of the "Routing of outgoing calls list".

I have found a way around this by getting the user to type the extension they wish to use for outgoing calls and then the PSTN number. This does work, but isn't very convenient.

Anyone got any ideas?

Many thanks.


Brian Carmichael (Kerio)

Messages: 682
Karma: 69
Send a private message to this user
In the properties of the outgoing routes, select the checkbox "Use route only for numbers defined in exceptions" and in the exceptions tab specify those extensions (and associated phone number) that should use the route.
Note that the routes in the "routing of outgoing calls" are processed in order from top to bottom. So these routes that apply to defined extensions based on the exceptions should go on the top of the list.

Brian Carmichael
Senior Technical Marketing Engineer | Kerio
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!

Messages: 5
Karma: 0
Send a private message to this user
Many thanks Brian!

Can't believe how much time I wasted trying to get that sorted!


Previous Topic: Digium 1TE435F card supported?
Next Topic: Call Recording download
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Wed Jun 28 23:01:26 CEST 2017

Total time taken to generate the page: 0.00368 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.