Home » Kerio User Forums » Kerio Connect » Kerio webmail - Verify your identify prompt (After logging in through firefox i am asked to verify my identity)

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Logging into webmail i am presented with a dialog box "After your last login to Kerio Connect Client, you changed your password. To verify your identity, please type your old Kerio Connect Client password" Entering the correct password results in an error being displayed that the password is incorrect. Clicking cancel removes the dialog window, however logging back in the message reappears.

Is this usual behaviour?
Pavel Dobry (Kerio)

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It happens when you use the same password for your mailbox and certificate store ( http://kb.kerio.com/product/kerio-connect/email-clients/keri o-connect-client/initializing-certificate-store-in-kerio-con nect-client-1580.html).
When you change the password outside of Kerio Connect client, you have to re-enter old password upon successful login so the certificate store can be opened and password updated.
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