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Home » Kerio User Forums » Kerio Connect » Unable to synchronize a message with outlook 365 (Office 1703 Build 7967.2161 => error: Unable to synchronize a message!)
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NicolasV

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We are receiving error messages after office updated. What can we do to stop this?

Kerio Outlook Connector hasn't been able to deliver the message

We are sorry, but an error occurred while synchronizing the Facturen Vancoppenolle message from the server to your Outlook account. This is usually caused by an error in the message, but there may be a bug in the product too.
The original message can be found in the Failed Message.eml attachment and you may succeed in opening it. You can also use Kerio WebMail to access the message.
________________________________________
Details for administrator:
Error: 0x80004005 E_FAIL
Message: [SID=xxxx<_at_>xxxx.xxx/8cc59f9a-be11-42d7-bd5f-63347343cb32/0000763f,
ID={03362A8E-CD81-4B75-E44F-732B784333CB},
Folder: Postvak IN ]

The message has also been copied to the __keriomapi__STORE/Failed_Conversions folder in the user's store.
Please send the content of this error report (including both attachments) to Kerio Technologies.
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NicolasV

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Can anybody help me please? Colleagues of mine are getting about 100 error messages a day.
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