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Hi there,

we use snom D725 phones with blf fkeys.

our D725 are configured that they can have 6 concurrent calls.

now if, for example, extension 11 is in a conversation and another call is incomming for extension 11 (for example over a ringing group), the blf on other phones is blinking, so everyone else does not know, if 11 is in a call or not.

is there any configuration to prevent this?

the snom support says, that it is a problem of operator
the BLF starts blinking or remains just on depending on the SIP messages the phone received from the PBX.

Lets take the following example:

- Phone A is monitoring Phone B via a BLF.
- Phone B receives a call
- The PBX sends to Phone A the SIP NOTIFY containing the "ringing" state, the LED starts blinking
- Phone B Answers the call
- The PBX sends the SIP NOTIFY containing the "connected" state, the LED is now solid on.
- Phone B receives another call
- The PBX sends to Phone A the SIP NOTIFY containing the "ringing" state, the LED starts blinking

So the PBX is controlling the LED behaviour, on the phone side we don't have any way to distinguish between the "first" blinking state and the second one..

and no, i don't want to use a call queue or "only one incomming call", because we need that configuration as it is.

[Updated on: Fri, 19 May 2017 08:25]

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