Home » Kerio User Forums » Kerio Connect » KC Sophos antivirus Updates offline since 21 hours
  •  
b-tom

Messages: 147
Karma: 4
Send a private message to this user
Hi there,

since 21 hours, 47 minutes the Kerio Sophos antivirus update has not been updated and shows recurring messages:

[30/May/2017 23:05:13] AntivirusModule.cpp: Antivirus Server error(0): 200:Temporary error, please try again later
[30/May/2017 23:05:13] AntivirusModule.cpp: Antivirus update failed: 200:Temporary error, please try again later
[31/May/2017 00:05:14] AntivirusModule.cpp: Antivirus Server error(0): 200:Temporary error, please try again later

Is this a known outage?

[Updated on: Wed, 31 May 2017 17:58]

  •  
ComputerBudda

Messages: 112
Karma: 4
Send a private message to this user
I have the same issue.
  •  
b-tom

Messages: 147
Karma: 4
Send a private message to this user
also trying to execute Sophos updater manually fails with: the update failed
  •  
RPC_Admin

Messages: 11
Karma: 0
Send a private message to this user
It is also a problem here.
  •  
anno

Messages: 13

Karma: -5
Send a private message to this user
  •  
Gaby

Messages: 34
Karma: -2
Send a private message to this user
I have the same problem. Is there anybody out there??? Kerio???
  •  
Heather P

Messages: 96
Karma: 2
Send a private message to this user
Hi all,
Just confirming that our support team is aware of the issue.


Heather Paunet
VP, Product

  •  
ComputerBudda

Messages: 112
Karma: 4
Send a private message to this user
Thanks, mine is now fixed.
  •  
Heather P

Messages: 96
Karma: 2
Send a private message to this user
Thanks for confirming Ken.

Heather Paunet
VP, Product

  •  
b-tom

Messages: 147
Karma: 4
Send a private message to this user
@Heather P (Kerio): Yes, Sophos updates are up-to-date again. Thank you.
  •  
rhunter

Messages: 14
Karma: 0
Send a private message to this user
My server hasn't gotten Sophos updates in over 3 days. I'm not getting connection errors like last time, no updates are available. Anyone else having a problem?
  •  
rhunter

Messages: 14
Karma: 0
Send a private message to this user
Broken again it appears. No updates in the last 2 days.
  •  
b-tom

Messages: 147
Karma: 4
Send a private message to this user
Since over 1 day the Kerio Sophos antivirus update has not been updated and shows recurring messages. Anyone else having a problem?

[Updated on: Wed, 29 August 2018 21:21]

  •  
lkacian

Messages: 75

Karma: 7
Send a private message to this user
The same problem :
Error log:
[30/Aug/2018 10:15:50] AntivirusModule.cpp: Antivirus Server error(0): Cannot find update location: SSL certificate problem: self signed certificate in certificate chain. Download failed.

And in debug.log another problem (we can not connect to mykerio):
[30/Aug/2018 10:13:33][2375] {mykerio} The certificate '*.kerio.com' was not validated.

I think that this is GFI/Kerio certificate problem.

I can see this messages on 5 Kero Connect servers 9.2.5p3

kv

Messages: 1
Karma: 0
Send a private message to this user
since 2 days 13 hours the Kerio Sophos antivirus update has not been updated and shows recurring messages:

[31/Aug/2018 08:06:46][4016] {avir} (PID: 5004) ERR: 200:Temporary error, please try again later
[31/Aug/2018 08:06:46][4956] {avir} progress event: M Antivirus update failed: 200:Temporary error, please try again later

Kerio Connect version: 9.2.0 (2213)

Anyone else having a problem?
Previous Topic: getting weird error messages - help?
Next Topic: Adaptive Firewall for Password Guessing Attacks
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Thu Nov 15 08:54:27 CET 2018

Total time taken to generate the page: 0.81012 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.