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Heather P

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Acceptable Use Policy - Updated

If you have a problem with Kerio Connect that needs help from our team, here are some options:

Please check our Knowledge Base, here: The Knowledge Base has solutions to many common problems as well as a section-by-section overview of each feature in Kerio Connect

If you have purchased your Software Maintenance for Kerio Connect through one of our resellers, please contact them. In many cases, they are able to provide faster service then we are able. You may check for a reseller in your area by looking at this page:

If you wish to contact us directly, please "Submit A Ticket" at to contact us. The information you provide helps us to solve the problem as quickly as possible

[Updated on: Wed, 09 August 2017 18:48]

Heather Paunet
VP, Product


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What is going on with tech support since GFI took over

I logged an urgent call on November 2nd because I have multiple customers missing 3 hours worth of email from Kerio Cloud on Monday 30th October (4Pm to 7PM) and I've not had any response to my ticket beyond "it was escalated". This is 2 days after the problem in the EU cloud that resulted in 10 hours worth of lost email to which GFI's response was "sorry for any inconvenience"

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Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

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