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brauner

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Hello,

What happen to support?

My clients pays for subscription and should get support.

Since Kerio has been acquired by GFI, there is no support.

There was a form to fill, I did that and never got any response.

Am I the only one?

-Roei
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bm

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No, you are not. I will ask again our dealer in .cz for maintenance refund, because GFI services does not works and makes no sense for us. We still use 8 months old firewall version (?!) because newest one has a bugs and there are no updates, no patches, no support. Nothing. After latest GFI webinar (no road map, just a bunch of marketing crap) i have no trust in these products.

[Updated on: Mon, 26 June 2017 10:06]

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brauner

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Funny things happen to Kerio,

I just got a reminder email to renew a license, that I already renew a week ago...
I got a warning that:

"If you do not renew today you may experience disruption to many of your email services including remote access to your emails with ActiveSync and your Antivirus protection"

-Roei
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brauner

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and even more funny - I just got another reminder to renew a subscription, I already renew
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macinteract

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Not much consolation but you are not alone - we are a KERIO partner (we will see how much longer) and since the GFI acquisition we have not been able to get any meaningful support from GFI / KERIO.

I am surprised that this forum is still open.

We would really appreciate if someone from KERIO CZ would get in touch regarding our ticket GFI-170712-496164 urgently, as we think we might have a bigger corruption at our hands.
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Kedar

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macinteract wrote on Fri, 04 August 2017 11:11

We would really appreciate if someone from KERIO CZ would get in touch regarding


AFAIK, there are no developers in Kerio CZ now, I'm sorry. Contact GFI/Kerio support.
https://www.lupa.cz/clanky/odchody-lidi-a-smirovaci-software -ceske-kerio-je-po-akvizici-od-gfi-v-rozkladu/

Google Translator:
https://translate.google.com/#cs/en/https%3A%2F%2Fwww.lupa.c z%2Fclanky%2Fodchody-lidi-a-smirovaci-software-ceske-kerio-j e-po-akvizici-od-gfi-v-rozkladu%2F

[Updated on: Fri, 04 August 2017 12:26]

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macinteract

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@Kedar > thanks for this... i suppose things are not looking good then. surely there other resellers with the same problems? Would be great to get some public feedback down, so GFI get their act together.
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