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Home » Kerio User Forums » Kerio Control » NG300W Wi-Fi problem (Wi-Fi Keeps shutting down not sending SSID and unable clients to connect.)
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Comflor

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We have a brand new NG300W box and we are having problems with the Wi-Fi.

After starting the NG300W the Wi-Fi is up and running and clients can connect but after a while the box stops sending the SSID's and clients can not connect any more and clients who where connect are disconnected.

We have already under RMA received a replacement of the NG300W but the problem still occurs.

Who has the golden ticket answer to resolve this or is it a defect by design at hardware of software level.
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Brian (GFI/Kerio)

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There may be some related message in the error or warning logs. It's possible you may need to select a different channel. Does the SSID rebroadcast after you restart the system?

Brian Carmichael
Instructional Content Architect
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Comflor

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We have tested on auto and fixed channels both react the same.
After reboot the SSID rebroadcast but will stop broadcasting at about a day or so.

We are running Kerio Control 9.2.2 build 2172 on NG300W

When the connection to Wi-Fi is lost i see the info in the log below.

Debug.log
[21/Jul/2017 16:25:49] interface "*******_gast" is DOWN (real SSID removed for privacy also the main SSID stops broadcasting but that is not visual in the logfile)
[21/Jul/2017 16:25:49] Service "DNS UDP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "DNS TCP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "DHCP" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "WebInterface" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "WebInterfaceSSL" bound to address 10.10.20.1 stopped
[21/Jul/2017 16:25:49] Service "VPN" bound to address 10.10.20.1 stopped

The error.log will show the message below when trying to turn of Wi-Fi at the lan switch so to get things working again a full reboot of the box is needed.

Error.log
[25/Jul/2017 10:09:13] WiFi control process error (1)
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Brian (GFI/Kerio)

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It seems the Wireless interface stops responding for some reason. Most likely you are encountering some type of bug. Please open a ticket with technical support. https://www.gfi.com/support/kerio-support

Brian Carmichael
Instructional Content Architect
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Comflor

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I already opened a new ticket and noted the previous ticket number wich i had gotten for the same problem at the same time with the first post but had got not any respons from the support desk.
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Brian (GFI/Kerio)

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What is your support ticket?

Brian Carmichael
Instructional Content Architect
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Comflor

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Brian,

Send the ticket information on wednesday to you in a pm but no respons from support. Seems Kerio support is very slow to react to support tickets!
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