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sfpete

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Hi all-

On Kerio Connect servers (several) that we have upgraded thus far, users are report slow email service.

Downgrading them back a version resolves the issue, and back to full speed ahead.

On the "Open Folders" page of the admin console, there are... for example... presently 32 PAGES of listings! Normally that has 1-2 pages, and likewise on servers that have been downgraded it goes back to 1-2 pages.

Are others seeing similar issues?


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vlada

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Me too, the "Open Folders" goes from 4 to 50 pages, sometimes more
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sfpete

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ok "good". Just looked at one of ours that had been upgraded and it had 72 pages. Downgraded it and speed went back to normal... with 2 pages. Interestingly, 99% of the entries are 0 opened folders. This doesn't happen once downgraded.

Kerio peeps?
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areichmann

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Just tried 9.2.4 in our testing enviroment. Same problem.

So no customer upgrades to 9.2.4 Evil or Very Mad
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Heather P (Kerio)

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Thanks for the consistent feedback on this. If you have a support case open for this, can you give me your case number please?

Heather Paunet
VP, Product Marketing

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sfpete

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Sure thing. At this point we do not have a support case open on it. We've actually needed to downgrade all of our Connect servers to thwart the issue since it was so dire. I can indeed open a case, but... according to the above... the issue isn't occurring right now.
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sfpete

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any status updates?
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Heather P (Kerio)

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The issue is no longer happening because you downgraded right? Ok, that's one way of addressing it, but we want you to be able to use the latest version of course.

Can you open a support request here: https://www.gfi.com/support/kerio-support

Thanks,

Heather Paunet
VP, Product Marketing

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areichmann

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Yes ... downgrade works. I will not open a support request.

Answer from support will be (choose one) Wink

1.) Have u tried to reinstall
2.) Which box do u have
3.) Send us some logs ... just to keep u working
4.) No answer
5.) Do you know malta ... should we send you some tourist informations

Wink.


[Updated on: Thu, 03 August 2017 08:23]

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spudatron

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Me too. Just taking a server back to 9.2.3.
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boisbleu

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sfpete

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Thanks for the cross-confirmations all.

Heather - is the dev team "aware' of the issue now, or do you truly need us (all) to call in and open a ticket?

thanks!
  •  
88fingerslukee

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I'm still getting degraded performance even after a downgrade to 9.2.2 patch 1.

Issues:

1.) Kerio Operator gives periodic "Voicemail Integration Failure" messages when trying to integrate with Connect. These happen about once every hour or two.

2.) KOFF connections stop sending emails randomly.


The second issue is particularly unworkable as I have to continuously restart the mailserver application in order to get the emails to send.

Somebody needs to work on this immediately.
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Heather P (Kerio)

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No, we don't need everyone to open a ticket Smile Just as long as we have one we can get it looked at.

Will post an update as I find out more. Thanks for your patience.

Heather Paunet
VP, Product Marketing

SebStar

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We have 144 pages n the "Open Folders" page. 9.2.4 is by far the worst Kerio update since a long time. Before the update everything was so smooth. Please fix this Bug...
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