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zebby

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Is it just me or is anyone else experiencing random emails from GFI support?

Emails always seem to come in two's or three's for support tickets that I've not opened.
First one will tell me I've opened a case (which I haven't) then a second at exactly the same time from a different sender telling me I've opened a case (which I still haven't)
Then you get follow up ones:
Quote:
I apologize for the delay in resolving your issue, our development team is still investigating this. As soon as I have any further updates from them I will let you know.

In the meantime should you have any queries please do not hesitate to contact me.

GFI Technical Support

If you do reply you get a message straight back saying you've responded to an unmonitored email account!

Now today they've sent another email telling me they've resolved the issue and how well did they do? At the same time I've got two new identical emails telling me I've opened a support ticket (which I still haven't)

If this is the quality of GFI support we're in trouble.
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SebStar

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Same here...
Got three of these Ticket-E-Mails this month.

Also got this E-Mail:
__________________________
Thank you for opening a support case regarding your GFI product. We look forward to resolving the issue as soon as possible; a GFI Support Technician will be assigned to this case, and will contact you upon review of the information you provided.


Case Number: GFI-170905-507298
Product: Kerio
Case Subject: Wrong Time Zone
Submitted Name:
Company:
Email:
Phone:
Customer ID: N/A
__________________________

very strange...
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zebby

Messages: 240
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More importantly these phantom tickets better not be using up my "free" support tickets but I'm guessing they will be.
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