Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » 2nd call in cal queue
  •  
HB

Messages: 34
Karma: 0
Send a private message to this user
Thats not the issue !
  •  
ESP Projects

Messages: 131
Karma: 5
Send a private message to this user
OK ! Good luck getting a response on here - Since GFI have taken over the forums have been abandoned.
  •  
ICT and Me

Messages: 940

Karma: 53
Send a private message to this user
@HB,

If you want I can take a look for you.
I am Kerio Reseller in the Netherlands.

ICT and Me
Carlo Turk
The Netherlands
www.ictandme.nl
  •  
link611

Messages: 106
Karma: 0
Send a private message to this user
i think you have the following condition:

call queue with 3 extension.

simultaneously there are coming 2 calls in on the queue (or with a short delay, in fact there are 2 calls in the queue)


i think you have configured the queue like "ring all agents". Wrap Up Time = 0 or 1

So if ext 201 is answering a call it does not get the second one, that's an operator thing, but since version < 2.4.8 i don't think that this was even different.


I have the same issue.

Just use a ringing group instead of a queue, activate call waiting on the phones (for the best just with visualisation, no "knock knock" and configure, that they can get more calls than only one.

[Updated on: Mon, 09 October 2017 11:34]

Previous Topic: Kerio Softphone with Operator behind firewall
Next Topic: Auto provisioning yealink T46S
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sat Oct 21 15:49:10 CEST 2017

Total time taken to generate the page: 0.00356 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.