Home » Kerio User Forums » Kerio Operator » 2nd call in cal queue

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Thats not the issue !
ESP Projects

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OK ! Good luck getting a response on here - Since GFI have taken over the forums have been abandoned.
ICT and Me

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If you want I can take a look for you.
I am Kerio Reseller in the Netherlands.

ICT and Me
Carlo Turk
The Netherlands

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i think you have the following condition:

call queue with 3 extension.

simultaneously there are coming 2 calls in on the queue (or with a short delay, in fact there are 2 calls in the queue)

i think you have configured the queue like "ring all agents". Wrap Up Time = 0 or 1

So if ext 201 is answering a call it does not get the second one, that's an operator thing, but since version < 2.4.8 i don't think that this was even different.

I have the same issue.

Just use a ringing group instead of a queue, activate call waiting on the phones (for the best just with visualisation, no "knock knock" and configure, that they can get more calls than only one.

[Updated on: Mon, 09 October 2017 11:34]

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