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Home » Kerio User Forums » Kerio Connect » Unable to configure Kerio Outlook Connector (Outlook 2016) (After a recent update, we can no longer configure Kerio Outlook Connector on Outlook 2016 both within Outlook and Control Panel.)
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Sam Cooper

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Hi

I am not sure if anyone else has noticed this yet but after a recent update on office 2016, we can no longer configure a Kerio account within Outlook 2016 with Kerio Outlook Connector.

Has anyone else noticed this? It will only give you the options such as exchange, imap, google mail etc.. when you go to advanced options.

Any ideas of a work around?

Screen shot attached of what appears within advanced options.

Sam


Sam
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ian.bugeja

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Hi

What Outlook 2016 version is this please (the Click to Run) available for Office 365?


Regards

Ian Bugeja
GFI Software
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Sam Cooper

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Outlook version 2016 MSO (16.0.8431.2046) 32-bit

Sam
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brandonh75

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There is another thread http://forums.kerio.com/t/32932// that has a registry setting to get around the new "Simplified Account Creation".
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89 E30

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Saw this yesterday when I was adding a kerio account - The official response from Kerio support was to add the account via the auto-configure on the server integration page.
Apparently the new office updates did away with the "other" section.
Pretty big deal as you can't mount more than 1 account with this method.

All existing kerio setups are fine. They also can't tell us what KB patch broke it.
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davidmonamy

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For those who don't want to trawl through the post mentioned above (or are too lazy! Laughing ), here is the Workaround from Microsoft:

1. Exit Outlook.

2. Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
•Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe, and then click OK.
•Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.

3. In Registry Editor, locate and then click the following subkey in the registry:

HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Ou tlook\setup

4. After you select the key that is specified in step 3, point to New on the Edit menu, and then DWORD (32-bit) Value.

5. Type DisableOffice365SimplifiedAccountCreation, and then press Enter.

6. Right-click DisableOffice365SimplifiedAccountCreation, and then click Modify.

7. In the Value data box, type 1, and then click OK.

8. On the File menu, click Exit to exit Registry Editor.

[Updated on: Tue, 03 October 2017 16:54]

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b-tom

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Yeah, I ran into the same issue a week ago. There's already a thread about that topic. Here's the solution

http://forums.kerio.com/mv/msg/32932/137006/#msg_137006
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Sam Cooper

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Thanks guys - that's done the trick.

Sam
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rigo

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Another work around without regedit is to just go to Control Panel, Mail 32bit or 64bit and add E-mail Accounts... there Wink
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perennialdesign

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On both of my end-user installs I cannot send email after the install is complete. I get an error (0x80048002). The Regedit hack doesn't list the same directory structure as the one in the KB article either. If I use the Mail 2016 32bit control panel, I still get the send error.
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