Home » Kerio User Forums » Kerio Control » Update-Check failed
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weidl

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Hey there,
I have installed a NG300 with 9.2.4 and the Update-Check failed all the time:
[03/Jan/2018 17:32:22] (2) Product update failed. Error: Check failed (reminders not set or server error!)

The Internet Access is fine, also the virus update works. The check for updates is enabled.

Does anyone has an idea about the reason, or what to check?

Thanks, Guenter
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weidl

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The problem is still not solved.
GFI/Kerio support told me that there was an outage on one of the European data centers Update server.
I can't believe that there is a outage for more than a week without a failover and I have some other installations without this problem.

This is not a big problem, but should be solved by support.
Lets wait for the next update, and give it a try.
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lessore

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Hello Weidl,

update checks works fine for all my current kerio control installations.

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Columbia

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Colleagues! Are there any problems on the IPS and GEO-IP update servers? I have logs:
31/Jan/2018 08:26:25] GeoIP database update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:36:23] (2) Product update failed. Error: Check failed (SSL certificate problem: Invalid certificate verification context)
[31/Jan/2018 08:38:18] IPS rules update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:39:40] IPS rules update check failed: Server returned '(200) 200:Temporary error, please try again later'.
[31/Jan/2018 08:39:55] (2) Product update failed. Error: Check failed (SSL certificate problem: Invalid certificate verification context)
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arisg

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I'm having the same problem since early this morning. I've opened a ticket but haven't received any feedback as of yet.
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Columbia

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I have also opened a ticket to GFI.
But I found a problem:
Checking certificate chain *.kerio.com | COMODO RSA Organization Validation Secure Server CA | COMODO RSA Certification Authority | AddTrust External CA Root
[31/Jan/2018 11:10:33] {update_checker} Failed to verify SSL certificate: (10) certificate has expired

When Kerio Appliance tries to connect "prod-update.kerio.com", server name configured to TLS server verificator!
A certificate of *.kerio.com has expired 04/12/17 2:59.
Waiting for GFI support to renew a certificate. It's terrible! More than a month ago.
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arisg

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It really is mind boggling. What I don't understand is that if the certificate expired on 04/12/17 why didn't this problem show up earlier?
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Columbia

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I think that there is a duration of the cache or before was no TLS check on GFI server.
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arisg

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Judging from how long it is taking to restore normal service and how few people are complaining about it in this forum, either there are very few users of Kerio Control or this problem is affecting a very small number of users.
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Columbia

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Kerio Control slowly dies...Because of that my last version which works stable is 9.2.2 (full development of Kerio coders).
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arisg

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This is really sad because it is a very capable system especially in terms of visibility.
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Columbia

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They decided to resolve a problem with Control Updates to a later date.
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arisg

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My biggest problem is that the web filter is not activated and is not filtering anything. I can live without the updates for a while but not without the filter.
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gskibum

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I admin 6 Kerio Control systems. All have been showing the failed update checks since yesterday. They still do today.

Odd thing is the GFI system status shows no problems with any services.
https://status.gfi.com
arisg

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IPS signatures just updated. But still no software update or web filter.
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