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beachmat

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Since last week when I installed a recent security update for Mac OS 10.11.6 on the Mac running Connect server, text search in webmail and Connect client is not working. I checked on the server and the full text index reports an error, size 0, see logs. The log says

[12/Jan/2018 18:19:29] externalLogger.cpp: FullText [external]: SEVERE (SocketClient.receivingLoop): org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Premature end of file./com.sun.org.apache.xerces.internal.util.ErrorHandlerWr apper.createSAXParseException(ErrorHandlerWrapper:203)/com.s un.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatal Error(ErrorHandlerWrapper:177)/com.sun.org.apache.xerces.int ernal.impl.XMLErrorReporter.reportError(XMLErrorReporter:400 )/com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.r eportError(XMLErrorReporter:327)/com.sun.org.apache.xerces.i nternal.impl.XMLScanner.reportFatalError(XMLScanner:1472)/co m.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl $PrologDriver.next(XMLDocumentScannerImpl:1014)/com.sun.org. apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLD ocumentScannerImpl:602)/com.sun.org.apache.xerces.internal.i mpl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentF ragmentScannerImpl:505)/com.sun.org.apache.xerces.internal.p a
[12/Jan/2018 18:19:31] FullTextServiceImpl.cpp: Failed to initiate comunication (1) to FullTextServer.
[12/Jan/2018 18:19:31] StoreHeritageConfigurator.hpp: Failed to start fulltext service.

Anyone have any idea how to fix this?

Thanks
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Kerio/GFI Brian

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It sounds like the full text index is corrupt and you may need to rebuild the index (Advanced options -> Store Directory).

Brian Carmichael
Instructional Content Architect
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beachmat

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Yes I tried that and it says failed to launch rebuilding full text search index.
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Kerio/GFI Brian

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Disable the full text feature (make sure to click apply). Then remove the contents of the fulltext folder. Then re-enable the feature. It should re-index at that point.

Brian Carmichael
Instructional Content Architect
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beachmat

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That seems to have sorted it, thanks.
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