we are working with Outlook und Kerio-Outlook-Connector (Offline Edition). We are also have roaming-user-profiles.
On 32 bit machines Outlook-Connector is stored in Program Files\Kerio...
On 64 bit machines with Office 32 bit and Outlook-Connector 32 bit it is stored in Program Files (x68)\Kerio...
When a User (with existing user-profile) tries to start Outlook on a 64 bit machine, outlook-32bit couldn't start and stops with the error:
C:\Program Files\Kerio\Outlook Connector (Offline Edition)\KoffAddin.dll not found. = Cause it is installed in C:\Program Files (x86)\Kerio...
Office-32, Kerio-Connector-32 are all clean installed on a clean/new windows-64.
I erased all in User/AppData/local/Kerio and User/AppData/local/Microsoft/Outlook - noting changed.
I also searched the Registry for "Program Files\Kerio" - no hits.
Any ideas how i can reset/erase all Kerio-Connetor-User-settings in user-profile?
- Bud Durland
I've seen this when the universal 32/64 bit installer is used, and a "stub" install of Office came pre-loaded on the machine
- uninstall and 64 bit office apps -- look for the sneaky ones like the preview for visio, publisher, etc
- Uninstall the Kerio offline connector using the standard windows uninstall process.
- remove the user's OutLook profile.
- whack any user-specific (appdata) folders
- use the appropriate 32/64 bit specific .MSI that matches the bit-ness of the office installation (not the dual mode .EXE) to install the off line connector
- recreate the user's profile from the control panel
- start OutLook
Hope this helps
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